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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| nomonthlyfees.com - Review by
JC submitted on June 21, 2003 |
| Customer's web site: imleavingnomonthlyfees.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of June 21, 2003): Current customer |
| Plan used: Early customer. $35/year plan, etc. Now $70. |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
Resellers with an attitude.
No Monthly Fees (MPC Internetworks) based in San Bernardino, California has THEIR SITE hosted with a company in Illinois. Yours will be hosted on their reseller account with VDI.NET in New Jersey...who recently had a major down problem with Verizon and all sites were down. Later the CEO - James R. Williamson - sent a message saying they were moving their machines "15 minutes down the road" to ensure the long term stability of the company. Right.
They are also domain name resellers for Bulkregister.com. Make sure they put YOUR name on the account info, including the admin and tech contact info and email. Otherwise you might not own what you paid for.
All the other seemingly negative reviews from other submitters are true. Tech support being at the top of the list. Let's see: CHRIS is the head tech -smartass who doesn't care if you host with them or not. SAM - another tech quickly gaining a nasty attitude - no doubt rubbing off from Chris or a pre-requisite to hiring. Jarrod is fairly new. He seems nice enough and seems to care - I hope he finds a new job before it's too late.
Their latest response for tech support: Okay, we'll look into it, debug, and take care of it. Or words to that effect. DEBUG being key. This is just a canned response so they don't have to help you. Don't waste your money trying to call them. No toll free of course, but when you call you get the old voice menu, and when you press the appropriate button, guess what you get - rings - and more phone charges.
DON'T PISS THEM OFF. THEY WILL TURN YOUR SITE OFF. The control panel they use is simple enough and all they have to do is open it and suspend your account - certainly punishment for hurting their feelings.
Everything they put in print is enclosed by exclamation marks, i.e. !!!!!!DON'T YELL AT US!!!!!!! Even on something as simple as entering your domain name on a support request. !!!!!DOMAIN NAME REQUIRED!!!!!!!
They had two girls a while back that were pretty decent. Helpful, good support. They are no longer there. I wonder why? Take note Jarrod!
Go check out the Better Business Bureau reports on them at the San Bernardino BBB. Not good, including them not answering any complaints.
I've been with them almost since their start and have seen good and bad. What they offer for the price would seem good, but not at the expense of their tech support garbage.
I'm doing serious research now for a reliable host who have their OWN NETWORK OPERATION CENTER - Not just a reseller. You do get what you pay for.
Like one reviewer wrote - before they go out of business.
Have a business site - forget it.
Have a site you just want to be dependable with good tech support - forget it.
Have a fun site that you don't have to depend on - maybe.
There are too many hosts out there to put up with this kind of crap. Don't go there. Period.
Buyer Beware. You have been warned.
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