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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Don't do it. - Review by
Jim submitted on June 11, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 11, 2002): Current customer |
| Plan used: 200 meg/$35 and a 2nd 200meg that they changed to a 500 meg without my permission. |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
Been with NMF's for 2 plus years. I've had trouble with tech support off and on since the beginning but nothing that was unbearable. But, they are now at the point, or past it, where I feel they have bitten off more than they can chew. Support is now almost non-existant. I've had two support tickets totally ignored and closed after 35 plus hours, and worse....they juggled the times so it wouldn't show the actual time! In checking with the BBB in their San Bernadino area of California, they do indeed have multiple complaints about service primarily, including some about no response at all. Go elsewhere for your hosting needs. Period. I'm moving. That's why I am reading reports now and why I'm leaving my note here for others.
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