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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| OLM Is A Disappoinment - Review by
Ed M submitted on August 19, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of August 19, 2003): Current customer |
| Plan used: Basic |
| Customer service rating: 7 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 8 out of 10 |
I've been a customer of OLM for more than two years and for the most part, the service has been quite good. On 8/18/03, the server my web page and email was on failed and all was lost. When I was able to log in as admin, all users were gone, all email boxes were gone. When I asked support why this happened, I was told "they don't provide backup for email."
The TOS states they don't provide routine backups, but this is unacceptable. I have backups of my files, but I can't backup my users.
I suspect other hosts would tell you the same thing, I just expected more from this company. I'll keep my domain here for a while, but will eventually look to moving the email to my own server.
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