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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Extremely Long Outage - Review by
Charles submitted on July 25, 2002 |
| Customer's web site: www.corollavacation.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of July 25, 2002): Current customer |
| Plan used: powvalue |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 4 out of 10 |
As of this writing, (July 25, 2002) my website has been down in excess of 24 hours. Powweb did not even notify its customers when the problem was first discovered. The next day, they posted a message on the Powweb message board stating that the server was experiencing some problems. Later that posted another entry on the board stating that they were experiencing a denial of service attack. With that last message, the established a special message board for members to decide whether they wanted their sites moved to a new server. Yes...they wanted this type of information posted out in the open where everyone could see it. My still isn't up. Powweb is not responding to any of my emails. As of this evening, they have shut down the message board because there are so many messages flying back and forth. I have requested to be moved to a new server, but I have not gotten any response. I don't know what is happening, and I can't get to any of my files. I have only been with Powweb for 23 days and I am not happy. If I ever get my site back up, I will probably move to another hosting provider. Up until this point, I have been pretty happy. However, it is clear that Powweb was not prepared for this problem, and they do not have a good plan for communication with their customers. They don't even have a plan to get people back up and running.
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