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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Decent Hosting, Terrible Account Managment - Review by
Anonymous submitted on April 4, 2002 |
| Customer's web site: www.kohlmancg.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 4, 2002): Less than 3 months ago |
| Plan used: Only Have 1 Plan |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 4 out of 10 |
I've had 4 sites hosted with PowWeb over the last 2 years and while the reliability of the hosting service is decent, there has been a real decline in their ability to manage accounts. Simple items such as billing, responding to issues, changing credit card info, etc. simply do not work correctly. The most frustrating issue in the last year has been their billing system. I've had two sites/clients who had had web sites closed for failure to to pay, even though they has credit cards on file and payments were set for automatice billing. When they did go to their account to make a payment, the account management site would state the account was up to date and would refuse payment.
Three sites (including one of mine) have moved to somehwat more expensive hosts as a result of the frustration, which is a shame really because the reliability of the service is about 8/10 overall and considering the price that is not bad.
Still an OK hosting company if money is the most important factor and you are willing to have to deal with the screwed-up account management. I am no longer recommending them for businesses however.
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