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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Non-existent tech support - Review by
submitted on February 3, 2002 |
| Customer's web site: www.rochester-info.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of February 3, 2002): Over 3 years ago |
| Plan used: standard |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 3 out of 10 |
When Readyhosting goes down it is usually on the weekends and for days not hours. They have no weekend or night support. They don't notify customers when their system is down or when it will be back up. You can't fill out a trouble ticket if their system is down.
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