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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Readyhosting Support - Review by
Robert Taylor submitted on February 7, 2002 |
| Customer's web site: www.4door.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of February 7, 2002): Current customer |
| Plan used: All |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
72 hours ago I changed my website to Readyhosting.com. I have had to republish my site twice. My email is still not working and the tech support number is a joke. I spent 5 hours on the worst telephone hold system you can imagine. Distorted on hold music for 5 hours only to get a support technician that didn't even know how to publish my website to Readyhosting...wait 10 more minutes while she found someone familiar with FrontPage publishing and then he had never published a website before. Then we get to the email problem which was blamed on a hacker. I asked "Do you not have a backup for the websites and email?" The answer was "Yes, but we only use that when everyone has a problem". I said "What good does the backup do for me then?"
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