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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Switching Hosting Companies today - Review by
Rick Rigdon submitted on February 7, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of February 7, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Our site has been down now for 5 (five) days waiting for someone to recreate a DSN for our SQL database. First off, a hacker apparently wiped out several thousand sites last weekend. Having to wait 2 days to report it, I tried all day Monday to reach them on the phone. Rang busy all day. On Tuesday, I finally reached someone after spending hours again just trying to get through and was on hold 45 minutes. The guy did some things and said everything was ready to go - all I had to do was copy everything back out there. (They have no backups!!???) I did as was told and came to realize he forgot to recreate our DSN. I called back that afternoon, spent another couple hours on the phone and was promised that someone would stay late to take care of it. I was e-mailed later that night saying it was done but the information sent was for a totally different company than mine - I was sent their user id and password. I've since spent 2 more days waiting after spending 70 minutes on hold yesterday morning. The latest excuse is they have to get someone in Texas to do the DSN (even though they're in Wisconsin).
Their site brags about their new web site (but if you go to tech support, submitting a ticket doesn't work), and they talk about their new and improved phone system. (With the wait times and experiences I've had this week, I would surely hate to see their old one!)
Anyway, we're switching companies today.
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