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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Terrible experience - Review by
Anonymous submitted on February 8, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of February 8, 2002): Current customer |
| Plan used: The only one |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Everything you've read is true. Unbelievable server down time. E-mail servers down. No way to gripe about it because the "Tech Ticket" system is down and you only get a busy signal when you call (I suppose they'll find a way to blame hackers about that, too) Speaking of hackers, this is the first place I've seen anything attempt at explanation for the chaos at Readyhosting -- it would've been nice if they'd had the decency to send out an e-mail detailing the problem, but that would have been too much to ask from their non-existant support department. Apparently they don't believe in adequate backups OR effective security measures that would have prevented this in the first place. I'm kicking myself for picking them. You get what you pay for, I guess. Sometimes, though, what seems cheap up front ends up being very, very expensive.
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