ReadyHosting - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Mishandled - Review by Brian submitted on February 8, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of February 8, 2002): Less than 3 months ago
Plan used: Their only plan
Customer service rating: 3 out of 10
Technical quality rating: 1 out of 10
Cost rating: 3 out of 10
Overall rating: 3 out of 10
I started with this hosting service as a novice and had absolutely NO problems getting going. Their instructions were incredible, it really was "instant" set-up since I was able to start uploading my web site with seconds after getting my email confirming. I always had incredibly fast response on my very few "trouble" tickets, and never had complaints of email or the web server being down.
Now things are different.. Since their "hack" incident, readyhosting has proved to be a VERY unreliable provider. Uptime for my web site has been very intermittent, and email servers seem to be down about 50% of the time. Data was never backed up, Readyhosting is advising customers it's THEIR responsibility to restore lost data. Database access is completely gone after a full week. And that all would be understandable under these circumstances if any of their customers had received ANY notice. To this day the only way I know whats going on over there is by checking newgroups hosting on yahoo and others..

Synopsis.... Great price, decent features, but... utterly lacking in customer relations.

Looking for a new host even though loosing out on money spent.

 

 

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