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You are responding to the following review:
|Mishandled - Review by
Brian submitted on February 8, 2002|
|Customer's web site: Submitted but not made public|
|Length of time hosted by this company: 1 month - 3 months|
|Date when last hosted by this company (as of February 8, 2002): Less than 3 months ago|
|Plan used: Their only plan|
|Customer service rating: 3 out of 10|
|Technical quality rating: 1 out of 10|
|Cost rating: 3 out of 10|
|Overall rating: 3 out of 10|
|I started with this hosting service as a novice and had absolutely NO problems getting going. Their instructions were incredible, it really was "instant" set-up since I was able to start uploading my web site with seconds after getting my email confirming. I always had incredibly fast response on my very few "trouble" tickets, and never had complaints of email or the web server being down.|
Now things are different.. Since their "hack" incident, readyhosting has proved to be a VERY unreliable provider. Uptime for my web site has been very intermittent, and email servers seem to be down about 50% of the time. Data was never backed up, Readyhosting is advising customers it's THEIR responsibility to restore lost data. Database access is completely gone after a full week. And that all would be understandable under these circumstances if any of their customers had received ANY notice. To this day the only way I know whats going on over there is by checking newgroups hosting on yahoo and others..
Synopsis.... Great price, decent features, but... utterly lacking in customer relations.
Looking for a new host even though loosing out on money spent.
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