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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Customer Service Non-Existent - Review by
submitted on February 11, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of February 11, 2002): Current customer |
| Plan used: The only one they offer |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 1 out of 10 |
My first three months of experience with Readyhosting were a pleasant experience: the setup was fast and customer service was prompt and courteous (despite being somewhat inexperienced). In fact, everything was going so well that I opened two other accounts with Readyhosting through their reseller agreement.
The last two and a half months, however, have been a nightmare. Service outages are unbelieveably common (estimates of 50% - 70% uptime in other reviews are unfortunately close to the target), and customer service has been atrocious to say the least. Not only have my e-mails gone igonred, but repeated calls to the toll-free number on their website brings nothing but a constant busy signal despite their having supposed upgraded their phone systems.
I understand that they recently were subjected to an attack by hackers but not having a disaster recovery plan (e.g. a simple backup) is unacceptable; when their servers went back up they instructed everyone to upload their personal backup copies to get their sites up and running again. And not responding to e-mails, even a mass-mailing to inform their customers about what was going on, was just plain wrong - E-mail was the only way in which to get in touch with them since their customer service system was not yet ready and the ONLY way to contact them - since their phones were ALWAYS tied up (and still are) - was via e-mail.
Rather than spending money on making their site look prettier they should have probably invested in a CRM package that is better than the poor custom-built system in which support tickets are closed seemingly at random without ever being fixed.
Let the buyer beware: It's a good price for a hosting plan but is more suited for hobbyists that need nothing more than something to serve their static HTML. And don't expect anything by way of customer service if something goes wrong.
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