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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Respect for ReadyHosting Plummeting - Review by
Eric Smith submitted on February 11, 2002 |
| Customer's web site: www.ctcoc.org |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of February 11, 2002): 1 year - 3 years ago |
| Plan used: $99/yr |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 9 out of 10 |
| Overall rating: 6 out of 10 |
I have used ReadyHosting for almost 2 years now with no major problems. I host about 7 sites for myself and clients I build sites for. I am extremely dissatisfied as to how RH handled this recent problem. There was a vague explanation of a problem, and very little to hope for. I would have expected daily updates, and some in depth explanations of fixes to expect like the 3 SQL DSN's that were wiped out. I have not been able to contact them on the phone for over a week. I sent several e-mails that have gone unanswered, and their online trouble-ticketing service is giving me an ERROR as I am trying to submit tickets on these issues. My sites are intact in terms of contact, but without SQL connectivity, they are useless. I understand that I am getting a great bargain for the price, however, I would have been satisfied some clear communication of the problems, and rough ETA's of the fixes. Now I in turn look like an idiot to my clients, who see me before they see ReadyHosting. I am a loyal customer and plan to stay with ReadyHosting - and I understand in the real world these things happen, but they need to clean up their act and be better prepared to retain their customers should something like this ever happen again.
At this time, I still have 3 outstanding USELESS sites that need RH tech support attention! When?
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