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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Average Service, P... Poor Support - Review by
submitted on February 12, 2002 |
| Customer's web site: www.speedfree.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of February 12, 2002): 1 year - 3 years ago |
| Plan used: Resaler |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 5 out of 10 |
I have been hosting a dozen sites on ReadyHosting for about a year now. The service was somewhat automatic. Half of my sites were created incorrectly. Bad extensions, bad IIS settings, bad ODBC's, etc... Half of the time support would fix the problem after the first notification. It usually took several support tickets and phone calls to get them to fix the problem. Usually it took me, the customer telling them what was wrong and how to fix it. Not good business. For people that proclaim they know the business, they are wrong or hire inadequate staff. I stay on top of the problems by forcing them to fix the problem and crediting my account for the down time. After several attempts at getting them to stick to their word they credit my account and fix the problems.
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