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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Site is slow and RH doesn't know why - Review by
submitted on February 15, 2002 |
| Customer's web site: www.cathousequilts.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of February 15, 2002): Current customer |
| Plan used: $99 + $25 database |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 1 out of 10 |
I have been hosting a number of website with RH for over a year without any major problems. All of these sites were static in nature, until I developed my last site for a client that included a SQL database. Everything was fine until they got hacked. I am understanding about the situation, but without any communication (email, message on their site), we were at a loss to what was going on.
Now that they are back up and running, my database site is very slow (30-60 seconds to refresh a page that was almost instanteous before). This is on every ASP page. I have called a number of times and actually got through, but the tech could not figure out or solve the problem. His solution was to move my site to another server. This was several days ago and I haven't heard back from them.
I am planning on moving my ASP/Datbase website to another hoster. The static pages are fine on RH, but I can't live with 3 weeks of downtime and painfully slow response time.
BTW, I have been in computing for over 15 years and there is no excuse for not having tape backups and offsite backup storage. I learned this a long time ago and as much as I hate it, I backup frequently. It has saved my bacon countless times.
A new phone system seems a little too late and useless if no one ever answers the phone or you don't have enough people to handle the volume.
IMHO.
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