|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Not worth the cheap price... - Review by
submitted on October 24, 2002 |
| Customer's web site: www.desertdrifter.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of October 24, 2002): 1 year - 3 years ago |
| Plan used: Standard $99 |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 4 out of 10 |
Customer support they are not and in fact, very rude. If you have a very simple website, they will do. Anything else, forget it. This site has been down numerous times to the point, you can't even access your webpage. Also, they had a major hack attack a few months back and told no one until a few weeks later. Again, no customer support.
A letter we wrote to them regarding issues.
To Whom It May Concern:
For the past month I have been receiving emails from all over the world regarding our site being up and down, consistently. In fact, four other sites dropped us because of this. Doing your online ticket for support has been nothing but a frustration and in fact, accomplished nothing. I might add, we did three tickets over the past month. It was only yesterday when we called your tech support line that we got the matter resolved and guess what, it was on your end after being notified with your online ticket support it was on our end.
“46949, 'Note Inserted by Trouble Ticket System, Ticket 102904 for Other was Completed on 2002-10-23 14:10:58 -- Mike Herbrechtsmeier Took the following actions The site and your server have been up and running. If your users are not able to access the site have them try and run a trace route to see if the problem is a router issue. The problem is not on our end. The network admin is currently correcting the issue with the stats for the server your site is on. You will be able to access your stats shortly. Thank you to resolve.”
Because of this and other issues regarding your service, (stats statistics still down and has been for 10 days. We get paid based on the number of hits and just lost a weeks worth of revenue, about $80 on the average), we have elected to transfer the site over to Spiderlink.com effective immediately.
Furthermore, we will be placing a overview of services on Yahoo and Alta Vista about your services and the problem we encountered.
The transfer will be completed next Friday, November 1, 2002, and at the time, I am asking the all balances be credited back to us.
Joel Briggs – Director
Eric Elfen - Editor
Robert Taylor – Webmaster
Dan Brookman – Webmaster
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|