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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| With one word FRUSTRATING ! - Review by
Bert submitted on November 1, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of November 1, 2002): Less than 3 months ago |
| Plan used: they have only one ! |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 2 out of 10 |
I try to be as objective as possible which of course is not an easy task if you deal with readyhosting.com.
THE PLAN:
right now my server is again down since 5 hours !!!
it all started over a year ago. as i signed up with readyhosting they needed very long to set up my account. but to that time i didn't do anything fancy with my website so i didn't care to much. the more i got involved into the website and the more possibilities i used the more i needed their service to fix things that were not working properly and should have worked first place. for me a puzzle how they can set up an account from scratch and still manage to do it the wrong way. 8 month later i tried using frontpage extensions and guess what i was horrified by the discovery i made!!! i created a simple network connection through through windows which can be accomplished in two simple clicks do and discovered that everybody HAD DIRECT ACCESS TO MY SERVER WITHOUT BEEING ASKED FOR A PASSWORD!!!!! so this was a big shock people supposed to know what they are doing in reality readyhosting.com employees lack in knowledge. they fixed it but never apologized. these people don't know what they are doing .. then in february 2002 they got hacked right at the time i started my business and what can i say all customer emails got lost without notification email that their email never reached me and i could not send out a single email for weeks. then i signed with an isp to get at least reliable email!!! after a couple days and not beeing able to reach anybody they send an email that they have been hacken ... but even 3 weeks after the hack my emails still didn't get to me. they have one easy plan and take every component out that is in danger to be hacked and still since they do not have people that know their stuff they still managed to get hacked !!! and right in this very minute i again can't access my website, my email, my stats and even readyhosting.com themselves. looks like they got hacked again. what a stupid bundle !
THE HOSTING PLAN FEATURES:
They let it sound like they have the best plan but they do not mention the drawbacks that explain why that service is so cheap:
Examples:
- There is no such thing as unlimited Bandwidth
- If Statistik server is size limited as well and stoppes recording statistics if you have to much volume
- the php features do not work 100% on my server
- the most important component of CGI SENDMAIL doesn't work. they deaktivated it because of the danger to be hacked
- if you programmed an asp or php mailinglist it doesn't work because they do not support mailinglists ...
- there is no way they have an uptime of 99%. like now my server is down very very often ...
- as mentioned at the beginning just right now 11/01/2002 - 7:09AM i am waiting for 6 hours to access my website but with no avail !
THE TELEPHONE SUPPORT:
The customer service by phone is horrible. don't even try to call it is always busy and if you get a hold of somebody they have you on hold and cut you off.
THE ONLINE SUPPORT:
With one word HORRIBLE! you have to enter your login information three different times until you get a chance to create a trouble ticket (support request). so now if they answer i thought checking the box that says receive email when they answer would be easy. reality you get an email that they responded but in that email no information about what they responded so you have to supply your login again three times to get into the trouble ticket system to read the response. this is a very bad online support.
this was my story and i can reassure you this is only the tip of the ice berg and more than enough for people to find out invest a couple bucks more for a webservice that has people that know there stuff, invest their money for customer support and not in racing car sponsoring. which ticks me off .. they sponsor some racing car s.... and should invest this money to employ better people and improve their customer support ...
the 2 of 10 they got because there was no 0 of ten and i felt have a problem that i feel sorry for people like they are ...
take care
bert
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the poster, are no substitute for your own research, and should not be relied upon for any purpose.
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