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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Read reviews...all are true - Review by
Anonymous submitted on February 19, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of February 19, 2002): Current customer |
| Plan used: 99$/year |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 1 out of 10 |
It's been over two weeks and still no word on processing refunds for the hordes of people trying to get out of this terrible company. Are they preparing for bankruptcy and stalling to gain some time? How dare the people at Readyhosting encounter all of these problems, then completely ignore their customers -- not even a bulk e-mail to let us know what's going on! It's bad enough that reams of customers lost their data (that they THOUGHT was well guarded on the Readyhosting servers), but to not even apologize for the outage, or extend existing customers' contracts, or send daily status updates, or ANYTHING to make us feel better or less angry, or to let us know what was happening, we are kept in the dark, with the only channels of communication an e-mail address that nobody responds to, a customer support system that is an absolute joke, and a phone line that is ALWAYS busy. Inexcusable. I'm glad this board is ranked so high on a Google search so that all of the rest of the people out there considering this completely mismanaged company stay away.
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