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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Anyone answer an email? - Review by
Anonymous submitted on February 26, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of February 26, 2002): Current customer |
| Plan used: $99/yr. |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Well, after a wonderful downtime due to a "router issue" in Texas of over 3 hours, and a new company website they posted, it is now 100% inpossible to collect against their so called 99.9% uptime guarantee.
Support doesn't answer emails, billing doesn't answer emails, and their wonderful CEO that posts his email so you may escalate issues like this doesn't seem to give a sh*t either.
Stay away if you have any need to be up more than 25% of the time. Complete lack of care for any customers, strictly making money on the numbers, definately not quality.
Thank god my T1 will be up shortly.
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