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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Steep Downhill, Time to Bale Out? - Review by
submitted on March 6, 2002 |
| Customer's web site: horsetrailmaps.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of March 6, 2002): Current customer |
| Plan used: $99 |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 1 out of 10 |
I started out my websites with this company. A few rocky places, but I was satisfied. A good deal for the money.
Then they started the "trouble ticket" system. Didn't work too well for me--had much better response from the old system. But it wasn't that bad, and I added a second site. Yes, there were e-mail and downtime problems, but...
Then they "updated". I could no longer get my statistics. This was important, vital, to me. I tried to call tech support numerous times and would hang up after an endless wait without ever reaching a human. I sent trouble tickets and was told it would be fixed in 24-48 hours. It was not.
Finally I got a notice my site was coming up for renewal and my card would be charged. I wrote the billing department and explained I was dissatified with the service. Asked how I could keep the automatic charge from occurring because I hadn't made up my mind whether I would stay with them.
Got back a terse reply that I should contact tech support for this problem. They obviously didn't bother to read the entire e-mail. Also told me they would "suspend" my site and to contact them immediately! That was good for a laugh!
And "suspend my site? It doesn't work properly anyway. That's what I was telling them, that I intended to go elsewhere! From the tone of the reply, have to assume they don't care.
They are going to lose a lot of customers. Will they survive? I am wondering if I should bet $99 on it.
Oh, here's some advice from Readyhosting's representative Christina Wirth (from a prior post):
"...why do you continue to host your domain with us? Transferring a domain takes approximately 2-3 days and can be done with relatively no down time."
That's why I'm on this site.
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