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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Crummy service and support - Review by
Anonymous submitted on April 18, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 18, 2003): 1 year - 3 years ago |
| Plan used: Basic Plan - only one. ASP on Win2000 |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
I leased their service for a year. Over that time the email NEVER worked and their support was not helpful. They had a variety of excuses for the problems. The web hosting worked ok, but early this year the hard drive in their server failed and they DID NOT HAVE A BACKUP!!! They did nothing to notify me then or on other occaisions when the server was down.
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