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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Absolutely Horrible - Review by
Amie submitted on March 11, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 11, 2002): Current customer |
| Plan used: One-Plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
They started off as okay. Not great, but no major unsolvable problems. Customer service was difficult to get through to, but it was possible.
In the last few months though, it's been horrible. Customer service is completely unreachable by phone. Despite a much-touted "new phone system", the line is always busy. I can't even get through to be put on hold for the better part of an afternoon anymore. And trouble tickets? You have a better chance of writing to Santa and having him make your web site work again.
Readyhosting claims of database support and ASP hosting are jokes. I can see half a dozen DSNs, but none of them are mine. Hope nobody has anything they wan't private in their database...
Yeah, it's cheap. But even at half of its current price, it isn't worth it.
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