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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| It's all gone!!! - Review by
John C submitted on March 13, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 13, 2002): 1 year - 3 years ago |
| Plan used: $99 |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
I have been hosted by this company for a year and everything was OK until last month. They were hacked, had no backup solution because they were "upgrading" and all of our work is gone. They said it is our responsibility to back up locally. Their customer service is poor, except when it comes to collecting your money! I cancelled with them and notified my credit card company because I hear they don't credit you either when you cancel. They won't be around long. And they have an attitude about it! See ya'
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