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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Still A Decent Value - Review by
submitted on April 16, 2002 |
| Customer's web site: www.timothywallace.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 16, 2002): Current customer |
| Plan used: Original |
| Customer service rating: 6 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 9 out of 10 |
| Overall rating: 9 out of 10 |
I think some of these negative reviews are overreactions by people who expect fancy china service at paper plate prices. That's just plain unreasonable.
It's true that Readyhosting no longer has a support email address. The "ticket tracking" system they replaced it with is the worst thing about their tech support. Otherwise, they usually get to a ticket in about 24 hours. That's reasonable, for the price.
As a professional web developer, I have always maintained my own backups of both my content and databases. Anybody who "lost everything" (i.e., had no backups of their own) in the recent hacker attack doesn't have a legitmate complaint: It's just plain foolish to use your web server as the only repository of your content and data.
That malicious hacker attack cost Readyhosting a lot. During the recover period, while they were busting butt to rebuild, their support response time understandably went through the floor. But that apparently didn't stop a horde of impatient and unreasonable novices from inundating them tickets (and then wondered what was taking so long!).
I have experienced my share of problems and interruptions, but they have invariably solved all problems. I routinely work with sites hosted on NT servers, so I know better than to expect Unix-caliber performance from them in the first place. Having people who will work with you to resolve a problem is enough for me.
In short, Readyhosting provides a reasonable product for the price they charge. If you want "top notch" service, go elsewhere -- but be prepared to pay "top notch" prices too. If you're looking for a reasonable deal on NT hosting, Readyhosting is admittedly not perfect, but they're trying, and I'm a satisfied customer who's hosting five domains with them.
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This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
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