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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Unreliable and rude - Review by
Mark Rossmore submitted on May 17, 2002 |
| Customer's web site: www.WickedPenguin.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 17, 2002): 1 year - 3 years ago |
| Plan used: The ONLY plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 3 out of 10 |
I've hosted with these guys for over a year, and as a web developer, I've brought over maybe 8 or so other sites to them. However, since February, their service has gone to hell. I keep constantly getting "high traffic" errors from the CF server, like maybe one of the bazillion sites on each of their servers ran an endless CFloop or something and brought down the server. One time, this stayed like this for almost a week! And at the time, I was on the job hunt, so God knows how many jobs I didn't get because potential employers checked out my site and it was DOWN.
For the past month, it's been okay, until last night. I was supposed to have an afternoon today meeting with a client to finish up a site. The client e-mailed me last night that the site was down, and when I got home to check my email, sure enough... it was dead. "High traffic" crap again.
At noon, I called Readyhosting and told them my site was down. I was promptly informed that I was an IDIOT and that there was NO WAY the site was down since the night before, since the tech's log showed the site had only been down since "23 minutes" ago. He even read me off the seconds and milliseconds in a very sarcastic tone. He scoffed at the mere suggestion that something was wrong with their server. He then proceeded to inform me that the problem lay with me and my site, that something was wrong my code, when in fact I haven't changed the freakin' coding on the site in months!
When I asked to be transferred to a different server, he told me that I could do what I want, but "this server never goes down".
Ha. Bull. I'm dropping hosts, and filing a complaint against this idiot tech Brian.
The customer is always right. Why? Because they pay your check.
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