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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| this place must suck - Review by
some kid with an oppinion submitted on May 28, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: N/A |
| Date when last hosted by this company (as of May 28, 2002): N/A |
| Plan used: Doesn't sound like much of a selection, I'm sure you can figure it out. |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I'm writing this one right to Ready Host. First of all, most of the reviews tell the story. I saw maybe 5 good reviews out of 100's. That 5 symbolizing the rare lucky customers. As for the rest, horrible.
Problems with hacking, stolen credit cards, sites down for no reason, slow servers (on the rare occasion they’re actually running), and unprofessional (if not downright rude) customer service responses. And of course (sarcastically) none of this is their fault. And they have a reason (every one complex) for everything. Calling someone an idiot was due to a spellcheck error or something. They monitor site downtime, but rarely catch it. Even though they have beepers, and some kind of other backup thing. Their response, "well, the beepers don't work some times, and sometimes the backups don't work either."
Hey Christina Wirth (the most frequently referred to higher up representing the company, the easiest target), I sure see you on the board a lot. Responding to people's complaints, trying to make up excuses to the reasons things went wrong. Trying to cover up your tracks. If you were really sorry for what you did (this is what I would do, being the blunt and honest person that I am) you'd put your hands behind your head and take complete responsibility for your mistakes. Then most of all, fix all of them and start out fresh and clean from that point on.
I heard one guy say, "This host doesn't cost very much, you can't expect a miracle from these guys."
You know what Christina Wirth? I don't care if your hosting service costs dirt. Your running a company, and people are trusting you to do it responsibly. I'm sure your wallet's fat after this one, or you would have either cleaned it up or bailed out (the company that is).
An honest business owner in this predicament wouldn't have time to scroll through a web hosting ratings message board, trying to justify their wrongs. They'd be working their rear ends off, even though it's not your position (considering your low budget leaves you understaffed). Whatever anyone says, it doesn't sound like your doing everything you can to help these poor people out.
I'm sure it will all come down to the fact I was never a customer. I never experienced the living hell this company is, and the customer service department molded from the clay of satin. The fact is, all I did was do the tortured customers a large favor and put together bad experiences together. Experiences now on a message board that symbolizes their pain and anguish. Trying to band together these tortured souls to fight back against evil in the form of a web hosting company.
It all comes down to the fact that the company works for the customer. Period. There's nothing else to say, no matter how you try to avoid or deny. I wonder if you'll see that little red banner hanging off this message with Christina Worth's (or some other company representative’s) name on it. My answer to any of your denials (besides the rest of my letter) is don't try to ask for my forgiveness. There's 100 sum-deserving customers that need it more.
As another guy said, there's my 2 cents. But I didn't just drop it here, I'll be back to check it out.
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