ReadyHosting - Reviews at Web Hosting Ratings

My email was down for days (due to a server problem I later discovered). When I finally got hold of someone they asked if I wanted my email moved to a server that was working, I naturally said yes... days later with no change I chased them down to be informed that , oh, I needed to *email* them the request to have it moved. This happened twice.

They mark tickets as completed wihout asking the customer if they are resolved. At which point you cant even respond... all you can do is mark them closed!

This just happened this week:

Ticket 194887: Logged by me

[mod: snipped]

Webhost4life has much better service for the same price range

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Untitled - Review by Anonymous submitted on August 20, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: over 3 years

Date when last hosted by this company (as of August 20, 2003): Current customer

Plan used: reseller plan

Customer service rating: 7 out of 10

Technical quality rating: 6 out of 10

Cost rating: 10 out of 10

Overall rating: 8 out of 10

I have now been with readyhosting.com on and off for 3 years. Don’t get me wrong they are not the best. By far getting your own server would be the best. In my experience if you talk to someone at the company they will usually help you with your problem. They do answer the phone and their new customer support system is a lot better.

They had some problems last year when they moved to their new server building, but since they made that change I have noticed a great deal of improvements in the company.

I have about 10 sites on their servers and other then the occasional server issue, which is taken care of quickly, they provide better then average service for the price you pay. I have moved sites from their servers in the past and they have always been there for me when I am ready to come back after trying other web hosting companies

Other companies I have dealt with are Homestead hosting, aplus, and m6.net. Out of the preceding companies aplus is probably better then readyhosting, but not at the cost right now for my company. What ever you do STAY AWAY FROM M6.NET!

To sum it up readyhosting.com is a good host for the money and there are probably others out there that are better, but what do you want for $99 a year.

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Excellent - Review by submitted on August 13, 2003

Customer's web site: margb.com

Length of time hosted by this company: over 3 years

Date when last hosted by this company (as of August 13, 2003): N/A

Plan used: N/A

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

I host a large personal site for school district personnel to use as supplemental teaching material. I do not use the email, so cannot comment on that. It has been excellent for what I do and I have had no problems. My husband has a similar site with Ready Hosting and has also had no difficulty. We are adding a third educational site as I speak.

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horrible support and servers - Review by Anonymous submitted on August 4, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of August 4, 2003): Current customer

Plan used: $99 per year

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 5 out of 10

Overall rating: 1 out of 10

They are having problems with their Cold Fusion service and it keeps crashing, and they say their monitoring service is not working correctly either so they don't know when it goes down.

Our site has been down 10 times in the last 3 weeks. So the average uptime of our site is probably around 70%...that is horrible!
Their support is bad and I sent an email about my problems to the president of the company and got no response.
Will be switching services asap.

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Terrible Host - Review by submitted on July 29, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of July 29, 2003): Current customer

Plan used: OnePlan

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 2 out of 10

Overall rating: 2 out of 10

One of the worst hosts I have hosted with, poor tech support, long hold times, lost data due to a SQL server drive crash, they had no backup, yet tout that they backup daily. Sites slow, downtime, my sites were shut off after non-payment, only because they never sent me a bill or contacted me for my renewal payment. Then it took 3 calls back over 2 days to get turned back on. I still have my sites there, but am in the process of moving them!

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WORTHLESS - Review by Troy Lerner submitted on July 16, 2003

Customer's web site: www.troylerner.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of July 16, 2003): Current customer

Plan used: standard $99/month

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 2 out of 10

Overall rating: 1 out of 10

Making changes to the account was very difficult. Their online help system is terrible. ....so, I called. I work in the customer service department of a web company. I would be fired if I talked to customers the way that Amber at ReadyHosting talked to me. They would NOT refund my money. I will dispute the charges with the credit card company.

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Just plain disgusting - Review by Joe submitted on July 14, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of July 14, 2003): 1 year - 3 years ago

Plan used: Standard Plan

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I can't believe I chose them as a webhost and actually paid them a setup fee. Let's face it, Windows 2K stinks and is very inconvenient for the customer. Very limited options, CONSTANT site downtime for long periods, and faulty e-mail. When you call them to complain (after being on hold for an hour), do they do anything about it? NO.

Stay away from them whatever you do.

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Service getting better, automation not - Review by submitted on July 2, 2003

Customer's web site: FrequencyPublishing.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of July 2, 2003): Current customer

Plan used: ReadyHosting

Customer service rating: 6 out of 10

Technical quality rating: 7 out of 10

Cost rating: 9 out of 10

Overall rating: 7 out of 10

I now have 4 domains with them (trying to get them all used here for stats). Their help ticket system is working and improving tech supt., however, every site I've signed up has been short a few of the features, and required help tickets to activate some. This has included e-mail, FTP, FP ext.,CFM, etc. I recommend testing all this and PHP, CGI, ASP, etc. I use ALL, so I want my $$ worth.

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No complaints! - Review by Anonymous submitted on June 19, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 19, 2003): 1 year - 3 years ago

Plan used: N/A

Customer service rating: 5 out of 10

Technical quality rating: 8 out of 10

Cost rating: 9 out of 10

Overall rating: 9 out of 10

I host about 10 sites with them and have for the last year, and have had no complaints at all.

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Readyhosting sucks - Review by submitted on June 19, 2003

Customer's web site: www.freethoughtassociation.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 19, 2003): N/A

Plan used: One Plan

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I have had repeated problems hosting with readyhosting including failure to send invoices via e-mail, suspension of our site on multiple occasions for unexplained reasons, painfully slow responses from tech support, etc. The low price is definitely not worth all the headaches. This is the worst service and worst customer service I've ever received.

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Waste of time - Review by Diane submitted on June 17, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 17, 2003): Current customer

Plan used: only one plan

Customer service rating: 5 out of 10

Technical quality rating: 1 out of 10

Cost rating: 2 out of 10

Overall rating: 2 out of 10

I have a middle-sized commercial website. Their service began to degrade, but their excuse was to point at my web site. I later determined that they had maxed their band width and just couldn't handle the load.

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Slow download time - Review by submitted on June 17, 2003

Customer's web site: www.dianedrain.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 17, 2003): Current customer

Plan used: N/A

Customer service rating: N/A

Technical quality rating: N/A

Cost rating: N/A

Overall rating: 1 out of 10

Takes a long time to download and view web pages - and it's not a slow web site.

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Got What We Paid For - Review by Webmistress submitted on June 15, 2003

Customer's web site: 2 sites

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 15, 2003): Current customer

Plan used: The Only One Offered

Customer service rating: 4 out of 10

Technical quality rating: 5 out of 10

Cost rating: 7 out of 10

Overall rating: 6 out of 10

Considering we only paid about $8 per month, the service level was about adequate. There has been trouble with downtime and support that was very helpful. The breaking factor was the email. We often had trouble attaching files to emails and just sending/receiving in general. Since our new sites are using .Net we absolutely had to leave. I'm now looking a new .Net host and the first one I selected has been frustrating so tar (two months).

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Ready Hosting OK - Review by submitted on May 25, 2003

Customer's web site: www.numberharmonics.com

Length of time hosted by this company: over 3 years

Date when last hosted by this company (as of May 25, 2003): N/A

Plan used: 3 plans./... $99 P/A first, $50P/A for 2 and 3.

Customer service rating: 6 out of 10

Technical quality rating: 8 out of 10

Cost rating: 10 out of 10

Overall rating: 9 out of 10

I have found them OK... But there are the odd issues that crop up. They are slow in responding to these, and sometimes seem unable to understand English... But if you persist the message gets through.

DO NOT ask for a password protected site and expect it to be easy, however!

If you know nothing about Web Servers... Go somewhere where your hand gets held. Otherwise this place is good value for money.

There is some downtime ... That's the only real objection I have.

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Untitled - Review by Steve submitted on May 14, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 14, 2003): N/A

Plan used: N/A

Customer service rating: N/A

Technical quality rating: N/A

Cost rating: N/A

Overall rating: 2 out of 10

Sporadic problems with email, FTPing, and site uptime. Tired of contacting tech support (which, btw, they've moved to an online ticketing system) only to have them reply "check your settings".

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Technical Support/crap email servers - Review by Zena submitted on May 13, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 13, 2003): Current customer

Plan used: I don't know

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 2 out of 10

Overall rating: 1 out of 10

Lousy. They don't know what the hell they are up to. One techie said they were gonna move my email to another server, another said that there was no way they were gonna move it, then they just deleted it all! All in all I think I've rung the USA (from the UK) 27 times to try and sort out my email and stuff, but it's still going wrong.

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Bad speed. - Review by Dmitry submitted on May 7, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 7, 2003): Current customer

Plan used: N/A

Customer service rating: 3 out of 10

Technical quality rating: 2 out of 10

Cost rating: 7 out of 10

Overall rating: 2 out of 10

Very slow. Many time was down. Bad FTP connection. The worst hosting I ever had.

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Worst email and host ever!!!!! - Review by Anonymous submitted on May 4, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 4, 2003): Current customer

Plan used: The 99.00 plan

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

We have been with them for almost 2 years, they are absolutely the worst. They have overcharged our credit card multiple times, rejects many emails and tech support does not exist.

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There is nothing professional about this company. - Review by submitted on May 3, 2003

Customer's web site: wordof.uk.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 3, 2003): Current customer

Plan used: $99 Sign up plan

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 1 out of 10

Overall rating: 5 out of 10

Recent problems with Email have escalated to a point where this is down more than it is up. The most recent problem happened 02 May 2003 when the site went completely down, checking with Readyhosting was impossible as there site was down, no one was answering the phone and a check with whois.com showed Readyhosting had not renewed there own domain name and you can gazump them on it if you really wanted to. The servers are no longer there pinging provided no results and a finger search the same. Where is this host?

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Crummy service and support - Review by Anonymous submitted on April 18, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 18, 2003): 1 year - 3 years ago

Plan used: Basic Plan - only one. ASP on Win2000

Customer service rating: 2 out of 10

Technical quality rating: 4 out of 10

Cost rating: 2 out of 10

Overall rating: 2 out of 10

I leased their service for a year. Over that time the email NEVER worked and their support was not helpful. They had a variety of excuses for the problems. The web hosting worked ok, but early this year the hard drive in their server failed and they DID NOT HAVE A BACKUP!!! They did nothing to notify me then or on other occaisions when the server was down.

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Poor Service, Poor Quality - Review by submitted on April 17, 2003

Customer's web site: www.crimeanalysis.net

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 17, 2003): Current customer

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Worst service provider out there. Uptime is more like 75%. Not designed for business. Tech support does not care. They bring down services during the day. Total garbage provider. Want more info, contact me.

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Very Affordable - Review by Mike submitted on April 15, 2003

Customer's web site: www.theaviationzone.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 15, 2003): Current customer

Plan used: $99 per year

Customer service rating: 8 out of 10

Technical quality rating: 7 out of 10

Cost rating: 10 out of 10

Overall rating: 7 out of 10

ReadyHosting is affordable and provides a lot of features, like ASP and Cold Fusion support along with discounts for referrals and excellent technical support.

My only complaint would be the bandwidth issues I've run across from time-to-time.

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the good and the bad - Review by Jeffrey submitted on April 15, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of April 15, 2003): Current customer

Plan used: 99$ [the only plan]

Customer service rating: 6 out of 10

Technical quality rating: 6 out of 10

Cost rating: 8 out of 10

Overall rating: 5 out of 10

If you're looking for applications programming environment [Cold Fusion, ASP, PHP...etc], features, space and decent bandwidth then there is no reason readyhosting wouldn't be a good choice. I've had several questions that have all been answered promptly by the company. Although, I will admit my one real issue with their tech support is that the customer should be the one who closes a ticket, not the company.

However, if you are planning on having a reasonably high traffic website; then I would recommend you go elsewhere.

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BAD COMPANY - Review by Anonymous submitted on April 12, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 12, 2003): Private

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I hate this company. They fall, breakdown many times. One time just broke all my site with all things inside. Just say me: we broke. put everything inside again. But, they don´t tell me nothing before. Just told me this because i asked: hey, what´s going on with my site? In other time, they just broke my site and i just can´t access your support area (www.readyhosting.com) to ask what´s going on. and they don´t answer emails. They blocking brasilians users and now i can´t manage my site!!!

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Worst Service; No Service - Review by submitted on April 12, 2003

Customer's web site: www.virginiasol.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 12, 2003): Current customer

Plan used: Standard Plan

Customer service rating: 1 out of 10

Technical quality rating: 2 out of 10

Cost rating: 2 out of 10

Overall rating: 1 out of 10

Send me a notice on Saturday that my account would be closed on Monday. There office is closed on the weekend and the log in billing support screen is not secure. I've had it with them and tired of giving them a chance to improve.

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Not for Business sites, OK for hobby - Review by Anonymous submitted on April 8, 2003

Customer's web site: www.none.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of April 8, 2003): 1 year - 3 years ago

Plan used: Only have 1 Plan

Customer service rating: 5 out of 10

Technical quality rating: 2 out of 10

Cost rating: 4 out of 10

Overall rating: 3 out of 10

If your website is even somewhat important, avoid Ready Hosting. Server configuration and support are handled by less than seasoned professionals.

The staff were friendly and did their best to try to assist me at times, however a highly trained tech staff wasn't apparent.

For personal sites or hobbies, it's a great deal. For anything more serious, look elsewhere.

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Support is useless - Review by submitted on April 4, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 4, 2003): Current customer

Plan used: N/A

Customer service rating: 3 out of 10

Technical quality rating: 1 out of 10

Cost rating: 3 out of 10

Overall rating: 3 out of 10

The e-mail server reliability is a joke. It is reseting several times a day. The web server is slightly better. But my complaint is about the tech support. You get to a point when you realize it is of no use to open tickets. The "technicians" just ignore what you write. For example, "it is 12:00 on 4/2/2003 and my site is down" and they answer "I just checked and your site is up and running and I see no problems". Bloody hello, of course, becuase it is already one day later!! But why the server has so many peaks when it doesn't respond for half an hour? 99$ is even expensive for what you get.

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E-mail is just a joke. - Review by Maiquel Llacson submitted on April 3, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 3, 2003): Current customer

Plan used: 99$/year

Customer service rating: 3 out of 10

Technical quality rating: 1 out of 10

Cost rating: 4 out of 10

Overall rating: 3 out of 10

The web hosting is not too bad, although they have a lot of time when the system is down with no explanation.

But the e-mail system is just a joke. It is one of the most unreliable things I have ever seen. Their tech support is completely useless. For instance, if the e-mail system is down for 10 min, you open a tech support ticket. When the ticket is answered hours or days later, the usual answer is something as stupid as "I am checking the e-mail system right now and I can see it is working fine".

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EMAIL DOES NOT WORK - Review by J. Smith submitted on March 21, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of March 21, 2003): 3 months - 1 year ago

Plan used: 1

Customer service rating: 3 out of 10

Technical quality rating: 2 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I've been using Readyhosting.com for 2 months and cannot get email on my pop accounts on a regular basis. They've already moved me once to a "new mail server that fixes the problem" but I still can't get email for hours at a time and when it does come it's sporadic. The tech even told me on the first support call that their email has major problems.
Everything else is about par for the course as far as service and minor problems. I cannot believe they can't run a f*&^%$ email server. DO NOT USE READYHOSTING. Unless getting email isn't important to you.

I wonder how many emails I've missed completely.

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Never again - Review by Linda C. submitted on March 8, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of March 8, 2003): Less than 3 months ago

Plan used: N/A

Customer service rating: 2 out of 10

Technical quality rating: 1 out of 10

Cost rating: 2 out of 10

Overall rating: 2 out of 10

My site and web mail would become unavailable occasionally, but on March 5, 2003 they had a "hardware failure" and my site went down for THREE DAYS. I don't know if it would have ever come back up - I moved on to another host. Don't know whether or not I'll get any refund of my unused balance - they haven't responded yet.

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Dont host with readyhosting.com - Review by Steven submitted on March 6, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of March 6, 2003): Current customer

Plan used: One Plan Hosting service

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I have 2 sites with readyhosting. In the moment I move my sites to an other hoster. Mhh, did you ever had ask you why?

*** eMail-Server (POP) not available for several hours (is crucial for company)
*** my site was often down for hours
*** Activ Server Pages didnt work for days
*** webmail not available

Reasons enough?

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Great hosting - Review by Anonymous submitted on February 19, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 19, 2003): 1 year - 3 years ago

Plan used: OnePlan

Customer service rating: 7 out of 10

Technical quality rating: 8 out of 10

Cost rating: 9 out of 10

Overall rating: 10 out of 10

I've had no problems with readyhosting for the past several years since they host my web site. My web site is up 99%. E-mail service is up 99%. My friend followed my advise and hosted his website with readyhosting.com more than a year ago -- no problems.

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Readyhosting.com - Had enough of this garbage - Review by Anonymous submitted on February 8, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 8, 2003): 1 year - 3 years ago

Plan used: 1 plan

Customer service rating: 6 out of 10

Technical quality rating: 4 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

After nearly 16 months of hosting with this company, both my own sites and sites for work, I have had enough.
The first sign should have been the excessive charges that were charged to my account. When I asked about the pricing of options through email I received no reply.
**ding ding** Then when on the phone with them regarding another tech support issue, I asked again about setting up some options and what the costs were. I was told they would be set up right away and then **inaccurately** was told there would be no charge.

But still I hosted with them.

Then after serveral problems with email, page/server load times I find out the credit card we used to set up a couple of personal sites had now been charged for another site, completely unrelated to MY ACCOUNT OR MY CREDIT CARD, and there was now roughly a $100 charge on it.
After dealing with that ove the course of 3 days it was resolved to find I could not log in to get my email.

STILL I HOSTED THERE... I didn't have enough money to setup with someone new or pay the transfers and I figured it had to get better.

Several more times problems ocurred and then in November they decided to perform an upgrade on one of their servers. WITH NO BACK UP OR REDUNDANCY PLAN!!!... This occured IN THE MIDDLE of GOOGLE's crawl and as a result I lost all page rank, my other search engine traffic was demolished and most of all my most productive sales site was DESTROYED less than 5 weeks from CHRISTMAS.

Not working for some time and tight with money again I had no choice but to stay with them.

FRIDAY I receive an email saying I now owe them 3 TIMES WHAT I SHOULD!!!
When I phone to question this I first get a "Its for chargeback that have been done on your credit card" WHICH WERE DEALT WITH SEVERAL TIMES PREVIOUSLY AND DIDN'T HAPPEN!! Then I get a - "Hunh thats weird. I will have to call you back on Monday"
I then get an email saying my site will be SHUT DOWN ON SUNDAY!!!!

M I C K E Y . . . M O U S E
That is all I have to say about this operation.
Absolute Discount Prices.
Absolute C R U D billing/accounting department
Friendly but mediocre tech support.
With the exception of the server "upgrade" that cost me one of my sites, I could "live" with the other tech hassles.
No way can I live with company that can't keep track of invoices, bills, or credit card info.
Chargeback on a credit card OTHER than the one listed.
Cancelling a domain on an account UNRELATED to the one that actually owed money.
NOT EVEN CONTACTING THE DOMAIN OWNER BEFORE DOING SO!!!!!
Not registering the fact that the OWNER'S NAME was different on accounts.
REPEATEDLY TRYING TO BILL FOR PREVIOUSLY RESOLVED ISSUES.

Absolutely ridiculous.

I have fired people for showing 1/100th the ignorance and ineptitude that has been displayed by this company.

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This hoster is not for serious business. - Review by Eugene submitted on January 29, 2003

Customer's web site: jetstat.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of January 29, 2003): 1 year - 3 years ago

Plan used: Standard

Customer service rating: 3 out of 10

Technical quality rating: 3 out of 10

Cost rating: 2 out of 10

Overall rating: 2 out of 10

This host is not for you if you want
reliability and good service.
They switched off my site without any explanations or warnings.
And they lie you that thay have "unlimited" bandwidth.

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Untitled - Review by Craig Wilson submitted on January 28, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of January 28, 2003): 1 year - 3 years ago

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I have had the same problem for over 6 motnhs regarding mail problems and they have not managed t resolve the issue. I have mail delay issues where mail sent asp/through the web server have been delayed for up to 17 hours!

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Don't expect help - Review by Richard Alleman submitted on January 20, 2003

Customer's web site: www.madtravels.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of January 20, 2003): 1 year - 3 years ago

Plan used: N/A

Customer service rating: 3 out of 10

Technical quality rating: 2 out of 10

Cost rating: 7 out of 10

Overall rating: 3 out of 10

I've had three major failures over the last two years hosting with readyhosting. One of them lasted for over 6 weeks and in the mean time th esite wasn't available. Their support at the time was utterly terrible (non-existent actually). These days their support is better but still not good, don't expect help on issues that aren't in their FAQs list. In addition, twice they've shut me down for unknown reasons. While their plan may sound great, their service ain't. It's time for me to move on.

One more thing. Constant email problems. I've lost important emails with this company. This isn't acceptable.

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Pathetic Tech. Support - Review by Anonymous submitted on January 7, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of January 7, 2003): Current customer

Plan used: $99 per year

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 7 out of 10

Overall rating: 3 out of 10

The only way to describe ReadyHosting's "Tech Support" is - Completely Useless!
After they make you jump through hoops logging into the trouble ticket system over and over and over until you finally get to write your question, you actually get a fairly quick response. The only problem is that the response most likely will not fix your problem at all. Then they close the ticket as complete (which it isn't) and you have to go through the whole process again and again -never getting the problem resolved. I was actually told by the guy working on my ticket that he couldn't do anything for my problem because he "wasn't a programmer, just a host provider". What??? Why are you answering the tech. support questions then? Why would someone hire you to work tech. support? Pathetic!!! It is making me go insane.

Stay away - do not be lured to ReadyHosting by what seems to be a great deal - especially if you have a shopping cart or anything other than a plain old HTML site.

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Good plan. Bad equipment. - Review by Gene submitted on January 5, 2003

Customer's web site: GeneBiondo.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of January 5, 2003): Current customer

Plan used: ReadyHosting

Customer service rating: 4 out of 10

Technical quality rating: 4 out of 10

Cost rating: 8 out of 10

Overall rating: 7 out of 10

Plenty of periodic downtime - unnotified and uncompensated. Help can be hard to reach. I had to bug them to activate many of the services that are included. It looks like they have way too many customers sharing one box; I know of 4 that are down right now - purchased over more than 2 years apart.

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Good Value Good Service - Review by Anonymous submitted on December 29, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: over 3 years

Date when last hosted by this company (as of December 29, 2002): Current customer

Plan used: OnePlan

Customer service rating: 6 out of 10

Technical quality rating: 8 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

ReadyHost has provided me with good service over the last 3 or 4 years. I have about 15 sites hosted with them, and have few if any problems.

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Great Hosting Service - Review by submitted on December 20, 2002

Customer's web site: www.lorick.net

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of December 20, 2002): N/A

Plan used: N/A

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

I was up and running within 24 hours. Had a couple of minor problem that were taken care of in a timely fashion. I would highly recommend them.

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Lots of email problems - Review by Cliff submitted on December 12, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of December 12, 2002): 3 months - 1 year ago

Plan used: N/A

Customer service rating: 6 out of 10

Technical quality rating: 6 out of 10

Cost rating: 4 out of 10

Overall rating: 4 out of 10

Seems like my email went down at least once a month, for hours at a time. Otherwise not a bad service.

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RUDE, SLOW, IGNORANT - Review by Can't Say...they will cancel submitted on December 6, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of December 6, 2002): Current customer

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 2 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Worthless support: they are unable to grasp the problem after detailed explanations. Answers might come fast but not the answers you might have asked for. Was told by Sales Supervisor that "Any further emails regarding this issue will be deleted immediately and not acknowledged." Of course phone calls are impossible. STAY AWAY

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ASP (Always Server Problems) - Review by submitted on November 25, 2002

Customer's web site: www.free-photographs.net

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of November 25, 2002): Less than 3 months ago

Plan used: Single Plan

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Developing a site with ASP/Access was impossible with this host. Every time I tried to add content it crashed the server. Every time more than 3 people visited it crashed the server. E-mail hardly ever worked either. I bit the bullet, switched host and have begun remaking it using PHP.

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Email often down - Review by Chris submitted on November 12, 2002

Customer's web site: www.medclaimsinternational.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of November 12, 2002): Current customer

Plan used: The "special" of the month.

Customer service rating: 5 out of 10

Technical quality rating: 5 out of 10

Cost rating: 5 out of 10

Overall rating: 4 out of 10

Email often does not work. Also could not publish to my site before. When I complained, they did apologize, saying that others on the server went way over the storage limit (they don't monitor it!) and there was no room left for me. It was corrected quickly.

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Good experience - Review by zendragon submitted on November 7, 2002

Customer's web site: www.adventurersplace.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of November 7, 2002): Current customer

Plan used: only one offered

Customer service rating: 7 out of 10

Technical quality rating: 8 out of 10

Cost rating: 8 out of 10

Overall rating: 8 out of 10

I was refered to Readyhosting by a friend who ran a very busy site. He had problems with others until he found Readyhosting.

I transfered to them after a bad experience with GISOL. I have to say that they have been good. Minimal problems with up time, pretty responsive with the Customer Service Issues and they have handled my busy site without complaints.

Last month I did over 22 GB in Data Transfer and they didn't blink an eye. They only offer one plan and while you can upgrade your webspace (only to a GB max), for many sites their one plan is great. They lack support for things like PHPBB and do not offer MySQL.

I have no complaints at all. A positive experience.

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Poor, Poor, Poor - Review by Dan Savlon submitted on November 2, 2002

Customer's web site: www.reality7.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of November 2, 2002): Current customer

Plan used: OnePlan

Customer service rating: 3 out of 10

Technical quality rating: 2 out of 10

Cost rating: 3 out of 10

Overall rating: 3 out of 10

I host several sites with them. At first glance, you'd think they're an unbeatable value, but the problems are frequent. Hosted sites are very slow. Mail servers are very unreliable. I'm having a problem right now where I can't even email another ReadyHosting-based account. One site slowed to a crawl for an entire weekend. Tech support is poor as well. They don't contact you on unresolved issues when they say they do. Stay away!

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Great features, very BAD reliability - Review by Ron submitted on November 1, 2002

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of November 1, 2002): Current customer

Plan used: OnePlan

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 8 out of 10

Overall rating: 1 out of 10

It all started very well, when I just signed up, but in a very short time, servers were down five times and I lost loads of email several times. Opening support tickets is useless, if you get a response, it is slow or the answers are useless and avoiding the problem. Either they're growing too fast or a just amateurs. I am getting out of their servers as soon as possible

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Poor - Review by submitted on November 1, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: over 3 years

Date when last hosted by this company (as of November 1, 2002): N/A

Plan used: N/A

Customer service rating: 2 out of 10

Technical quality rating: 2 out of 10

Cost rating: 5 out of 10

Overall rating: 1 out of 10

The site goes down for no reason. Today I couldn't even access readyhosting's site to find out what was going on. They've shut down the site before because of alleged non payment (nonsense) & you don't even get an apology when they-finally-sort it out. I'm just in the process of moving the site to another server.

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Mostly good, but sometimes painful - Review by submitted on November 1, 2002

Customer's web site: www.anotherthought.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of November 1, 2002): Current customer

Plan used: They only have one - $99/year

Customer service rating: 6 out of 10

Technical quality rating: 6 out of 10

Cost rating: 7 out of 10

Overall rating: 6 out of 10

I've been with ReadyHosting for about 8 months. During this time I have had periods where I cannot access either web sites or email servers, and I have several of each with them. Their service is okay, although I frequently get "convenient" answers that don't really address the problem. Their pricing and features are good, but I'm on the verge of switching because of ongoing performance and accessibility problems.

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Why oh why??????? - Review by Duncan submitted on November 1, 2002

Customer's web site: ortino.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of November 1, 2002): 1 year - 3 years ago

Plan used: $99 per year plan

Customer service rating: 3 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

The service I have had is worse than bad. Almost daily I am unable to access my mail for hours at a time, and more than a few times my site is also unavailable - even Readyhosting's site goes down.
E-Mail is very important so to be without it there is no point staying with this company. I plan to go elsewhere ASAP. I HATE READYHOSTING.........

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