ReadyHosting - Reviews at Web Hosting Ratings

Ready hosting has a lot to offer, if everything works. There is unlimited data transfer, a handy control panel, unlimited e-mail addresses, and 24 hour access.
Unfortuantely the problem is that it keeps going down. It seems like every month or so the website is inaccessible for hours or days, and the e-mail is equally as patchy.
Also, they offer webmail but its a pretty poor system, so its better to just use it to forward somewhere else. That works fine, except when, as I mentioned before, the system is down.

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Absolutely Horrible - Review by Amie submitted on March 11, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of March 11, 2002): Current customer

Plan used: One-Plan

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

They started off as okay. Not great, but no major unsolvable problems. Customer service was difficult to get through to, but it was possible.

In the last few months though, it's been horrible. Customer service is completely unreachable by phone. Despite a much-touted "new phone system", the line is always busy. I can't even get through to be put on hold for the better part of an afternoon anymore. And trouble tickets? You have a better chance of writing to Santa and having him make your web site work again.

Readyhosting claims of database support and ASP hosting are jokes. I can see half a dozen DSNs, but none of them are mine. Hope nobody has anything they wan't private in their database...

Yeah, it's cheap. But even at half of its current price, it isn't worth it.

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Can you say BAD? - Review by Burt J submitted on March 11, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of March 11, 2002): Current customer

Plan used: N/A

Customer service rating: 2 out of 10

Technical quality rating: 2 out of 10

Cost rating: 2 out of 10

Overall rating: 2 out of 10

Site is continually down. CGI problems pop-up (even though the code hasn't changed) once every 6 months. Customer support is slow. You get a lot for your money but if you can't use it, what's the benefit? Stay away!

Looking for a new host!

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If I could ftp - Review by Francis submitted on March 8, 2002

Customer's web site: If-they-did-not-have-down-time-I-would-have-1

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of March 8, 2002): N/A

Plan used: one plan host

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I thought I was really getting a great deal...WRONG! Two weeks and they had so much down time I couldn't even ftp my files. I couldn't log on to my control panel without getting errors and trying 4-5 times just to log on. I found another host and I am in the process of moving. Now they tell me it will take 30 days to terminate my account. Stay away...

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Steep Downhill, Time to Bale Out? - Review by submitted on March 6, 2002

Customer's web site: horsetrailmaps.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of March 6, 2002): Current customer

Plan used: $99

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 5 out of 10

Overall rating: 1 out of 10

I started out my websites with this company. A few rocky places, but I was satisfied. A good deal for the money.

Then they started the "trouble ticket" system. Didn't work too well for me--had much better response from the old system. But it wasn't that bad, and I added a second site. Yes, there were e-mail and downtime problems, but...

Then they "updated". I could no longer get my statistics. This was important, vital, to me. I tried to call tech support numerous times and would hang up after an endless wait without ever reaching a human. I sent trouble tickets and was told it would be fixed in 24-48 hours. It was not.

Finally I got a notice my site was coming up for renewal and my card would be charged. I wrote the billing department and explained I was dissatified with the service. Asked how I could keep the automatic charge from occurring because I hadn't made up my mind whether I would stay with them.

Got back a terse reply that I should contact tech support for this problem. They obviously didn't bother to read the entire e-mail. Also told me they would "suspend" my site and to contact them immediately! That was good for a laugh!

And "suspend my site? It doesn't work properly anyway. That's what I was telling them, that I intended to go elsewhere! From the tone of the reply, have to assume they don't care.

They are going to lose a lot of customers. Will they survive? I am wondering if I should bet $99 on it.

Oh, here's some advice from Readyhosting's representative Christina Wirth (from a prior post):

"...why do you continue to host your domain with us? Transferring a domain takes approximately 2-3 days and can be done with relatively no down time."

That's why I'm on this site.

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No service - no website - Review by submitted on March 4, 2002

Customer's web site: www.jbpis.com

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of March 4, 2002): Current customer

Plan used: 99/year

Customer service rating: 2 out of 10

Technical quality rating: 2 out of 10

Cost rating: 1 out of 10

Overall rating: 2 out of 10

I signed up in 8/01 and got my site up after a little difficulty. Tech help was available and was okay. January and my site just disappeared. Office only open a M-F 8 hours a day and line is always busy. Off-hours you get a message to call back. E-mails are completely unanswered.

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Where is my refund!!?? - Review by Barb submitted on February 27, 2002

Customer's web site: N/A

Length of time hosted by this company: N/A

Date when last hosted by this company (as of February 27, 2002): N/A

Plan used: $99/year

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: N/A

Overall rating: 1 out of 10

On Feb. 3 I decided to sign on with ReadyHosting...I filled out the info, gave my credit card, and received back the welcome e-mail with the instructions stating I could start uploading immediately. It NEVER worked. NOTHING worked as promised. Tried to call in, but line CONSTANTLY busy...still is to this day...On Feb. 5, I sent an e-mail requesting cancellation do to lack of service as promised, using the link on their web site. I marked my e-mail to give me a confirmation when it was received, and I did get that back...After 7 days (the time their site said it would take to get my refund), the $99 STILL HAD NOT BEEN CREDITED to my card. I contacted my card issuer, and promptly proceeded to file a dispute with them over this charge. It has now been more than 3 weeks and I have yet to be credited. I would really like Christina Wirth to respond to me to tell me why I can't get my money back in a timely manner. Yes, I know they're busy. Yes, I know they've had problems. But they didn't waste any time TAKING my money and then NOT PROVIDING ME SERVICE. I WANT MY MONEY BACK!!!!!

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Anyone answer an email? - Review by Anonymous submitted on February 26, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 26, 2002): Current customer

Plan used: $99/yr.

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Well, after a wonderful downtime due to a "router issue" in Texas of over 3 hours, and a new company website they posted, it is now 100% inpossible to collect against their so called 99.9% uptime guarantee.

Support doesn't answer emails, billing doesn't answer emails, and their wonderful CEO that posts his email so you may escalate issues like this doesn't seem to give a sh*t either.

Stay away if you have any need to be up more than 25% of the time. Complete lack of care for any customers, strictly making money on the numbers, definately not quality.

Thank god my T1 will be up shortly.

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Still don't have their act together - Review by submitted on February 25, 2002

Customer's web site: N/A

Length of time hosted by this company: N/A

Date when last hosted by this company (as of February 25, 2002): N/A

Plan used: N/A

Customer service rating: N/A

Technical quality rating: N/A

Cost rating: N/A

Overall rating: 1 out of 10

Here's the lastest news (pasted below) directly from their support site. It's been about three weeks now and they guys still don't have their act together. DO NOT CHOOSE THEM TO HOST YOUR SITE! YOU WILL REGRET IT FOR THE REST OF YOUR LIFE!!!
--------------------------------------------------

ATTENTION SQL Server Customers:

For those customers who have lost SQL server connectivity on one of the following SQL servers/Instances, please CLICK HERE to have it re-setup. This will be completed within 24 hours. Thank you for your patience.

The servers in question are as follows:

SQL02 - 63.119.175.32, Port 1433

SQL02/SQL05 - 63.119.175.32, Port 1920

SQL07 - 63.119.175.59, Port 1433

SQL07/SQL09 - 63.119.175.59, Port 2577

--------------------------------------------------

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Horrible Service - Review by Anonymous submitted on February 21, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of February 21, 2002): Current customer

Plan used: They only have one $99.00/Year

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 4 out of 10

Overall rating: 3 out of 10

They have horrible service. They don't answer emails and take forever to respond to support 'Tickets' on their site. It took almost 2 weeks for them to respond to 1 ticket. It's been almost a week for another.

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Fraud - Review by submitted on February 20, 2002

Customer's web site: thisonedosentworkeither.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 20, 2002): Current customer

Plan used: Low support, low price, bad service plan

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

This service should be looked into by the FBI or BBB, these jokers are providing basicly no service. I invite anyone to get authorities to investigate this company. For all we know it is run by some group of teens looking to make money.

Anyone looking into this hosting company, don't look any more, it is really bad. Do not even try these people. You will get scammed. They likely get "hacked" so they can "legally" give away their credit card numbers.

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Yipes! And these folks have my CREDIT card???? - Review by submitted on February 20, 2002

Customer's web site: internetfortherestofus.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 20, 2002): Current customer

Plan used: One Plan

Customer service rating: 2 out of 10

Technical quality rating: 2 out of 10

Cost rating: 1 out of 10

Overall rating: 2 out of 10

I've been with them for about a year and they've gotten just horrid. Yesterday and today, they sent me notices that they would bill my credit card for a domain that I never heard of and that the only way I could keep this from happening would be to call the billing number, which is ALWAYS busy. The notices specifically said NOT to reply to the email, even though the reply-to address is the billing contact address listed on their website. When I called and finally got through, Jessica told me that it was an honest mistake and that they accidentally sent out "either usernames or passwords, I don't know which" (really!!! those were her words) in place of domain names and they sent the renewal notices "about 30 days" from the renewal date (sent on Feb. 19 and 20 when the earliest domain to expire is on April 22). They wouldn't send me written confirmation that my credit card wouldn't be charged, but said I could take their word for it.

I got myself into this HOW??? :)

Here's a cute one. When I complained about the "hacker" (yeah, I'm sure)and their total lack of ability to deal with it, Patty, from customer service FINALLY sent me an email apologizing for any "incontinence" the outage has caused. She's right, you know...it really...well...it DOES have that effect on me!!!

ReadyHosting representative's Christina Wirth response:

Okay...I will admit...apologizing for someone's "incontinence" can be pretty insulting to someone who receives the email. And when the customer called in to tell us she didn't appreciate it, 4 people on my staff apologized for the "mistake" including the person who sent the email originally. This is what happened. Patty, in our billing dept., sent a response to this particular customer's request and added that she was very sorry for any "inconveniece" she was caused. Unfortunately, when Patty used the spell check to verify everything was spelled correctly, she had spelled "inconvenience" wrong. When the choices came up for her to choose the correct spelling..."incontinence" just happened to be the one she "accidentally" hit. We've apologized up and down to this customer and told her that it was not meant to offend in any way and that it was an innocent accident. It's obvious to me that our "apology" is not being accepted because it has not been let go after the multiple times it has been brought up. It truly was an honest mistake and one that could happen to anyone. What else can we do, but to apologize and try not to let it happen again?

In response, my staff tried to explain to the customer that the 30 renewal notification she received was an auto-generated response from our system to notify a customer when their domain is up for renewal. For some reason, and we're looking into why, this particular notice took the username field and entered the username when it should have placed the domain name so the customer would know what domain it was referring to. I've notified our network administrator and he has not found any additional renewal notices that did this. When trying to explain this to the customer, my staff was interrupted and unable to respond to the original issue completely. It is very difficult to explain a situation to a customer when that customer is very hostile and yelling at the employee on the phone. In defense of my staff, the explaination would have been far better received if the customer had vocalized the issue in a professional manner. I can totally understand frustration and having an upset customer over an issue, but to not let the represenatives explain the situation makes it very hard to communicate an answer.

Christina Wirth
Vice President
Ready Hosting, Inc.

Yes everyone gets hacked but... - Review by submitted on February 19, 2002

Customer's web site: notworkingbecauseofRH.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 19, 2002): Current customer

Plan used: $99

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

It has been 2.5 weeks. Get your act together!

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Read reviews...all are true - Review by Anonymous submitted on February 19, 2002

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 19, 2002): Current customer

Plan used: 99$/year

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 3 out of 10

Overall rating: 1 out of 10

It's been over two weeks and still no word on processing refunds for the hordes of people trying to get out of this terrible company. Are they preparing for bankruptcy and stalling to gain some time? How dare the people at Readyhosting encounter all of these problems, then completely ignore their customers -- not even a bulk e-mail to let us know what's going on! It's bad enough that reams of customers lost their data (that they THOUGHT was well guarded on the Readyhosting servers), but to not even apologize for the outage, or extend existing customers' contracts, or send daily status updates, or ANYTHING to make us feel better or less angry, or to let us know what was happening, we are kept in the dark, with the only channels of communication an e-mail address that nobody responds to, a customer support system that is an absolute joke, and a phone line that is ALWAYS busy. Inexcusable. I'm glad this board is ranked so high on a Google search so that all of the rest of the people out there considering this completely mismanaged company stay away.

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Untitled - Review by Anonymous submitted on February 19, 2002

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 19, 2002): Current customer

Plan used: $99 a year

Customer service rating: 3 out of 10

Technical quality rating: 1 out of 10

Cost rating: 3 out of 10

Overall rating: 3 out of 10

The price is great but they need to get their act together. They have cheap rates because they cut on customer service. When I have had contact with them I was only provided 1/2 the solution. When I signed up they had 3 major errors in setting up my site. Yes they fixed two but I still can't ftp because they didn't fix the third. Readyhosting is a crap shoot. If they set your site up right and you don't need customer service you might be ok. If you have ANY problems look out!

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Untitled - Review by Carol Blumenberg submitted on February 19, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: N/A

Date when last hosted by this company (as of February 19, 2002): Private

Plan used: $99 per year

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

No support, unable to log in to upload, not even able to get a site up.

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Awful - Review by Anonymous submitted on February 19, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of February 19, 2002): Current customer

Plan used: the only one they offer

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

We are very frustrated with this company. They are unreachable and the service is unreliable. My site has been down over 50% of the time since I first transferred to readyhosting. I don't recommend going with this company. The value that they offer really is too good to be true. Don't be fooled.

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I'm fed up with ReadyHosting - Review by Paul D submitted on February 18, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 18, 2002): Current customer

Plan used: One Hosting Plan

Customer service rating: 2 out of 10

Technical quality rating: 2 out of 10

Cost rating: 2 out of 10

Overall rating: 2 out of 10

Over the past year I've had times when ALL email going to my domain bounces!! One period was nearly 36 hours long! Just last week (2/12/02) it happened again - that was the last straw. I submitted a trouble ticket stating that it was down and checked the option to have status emailed to me. I have never received an email and the trouble ticket status shows closed. It says to click on the ticket number for details, but it's not a link you can click on! All I wanted was an explanation as to what was going on!!

My site is up for renewal in 3 weeks - I'm GONE!!!!

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Readyhosting will hurt your business. - Review by Anonymous submitted on February 18, 2002

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 18, 2002): Less than 3 months ago

Plan used: 99 one year

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Readyhosting is a scam. The service is the worst i have ever seen. My paid subscription site was constantly on and off line for the last two weeks before I finally had to move...Any time there was a problem they said it was my fault; in all cases it turned out that problems were theirs, and magnified by their ignorance. Then they stopped answering the phone or responding to emails or troubletickets. If your site up is a priority for you, i can assure that it is not a priority for them. I spent far more being on hold long distance than I would have spent on a competent host - without the damaging off line time and crap servers.

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WORST EVER !!! - Review by Anonymous submitted on February 16, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of February 16, 2002): Less than 3 months ago

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I'M TELLING YOU THEIR SERVICE DON'T EVEN WORTH 99$/YEAR DON'T WASTE YOUR TIME AND VALUABLE DATA WITH THEM. THEY LOST ALL MY STUFF (DATABASE) THEY HAVE NO BACKUP !!!!

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How do they survive ! - Review by Anonymous submitted on February 16, 2002

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 16, 2002): Current customer

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

signed up on a Thursday, site didn't even get up until following Thursday after threatening to cancel. (Excuse a hacker attack) Even after up was successful getting to the control panel one time thereafter locked up and technical support hold time is at least one hour, terrible service.

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Absolutely horrible service - Review by Ed submitted on February 15, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 15, 2002): Private

Plan used: basic

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Well it has been 11 days since began service with Readthosting.com. However, I have yet to be able to upload my files. I was sent the wrong IP address to ftp and have not received a new one. My trouble ticket has now been in the pending state since the 7th. I was on hold for 4 hours yesterday when I finally hung up and I am on hold now and have been for 1 hour and I expect in 10 minutes for them to come on the phone and say our office is now closed. I have received nothing about transferring my domain to Readyhosting. I am beginnine to think I'm out my money because no one will even answer to give me a refund.

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Well, you get what you pay for. - Review by submitted on February 15, 2002

Customer's web site: www.seamlyne.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 15, 2002): 3 months - 1 year ago

Plan used: N/A

Customer service rating: 5 out of 10

Technical quality rating: 1 out of 10

Cost rating: 10 out of 10

Overall rating: 1 out of 10

A recent outage which they claim to be the result of a hacker attack caused my site to be unavailable for a week, and - 15 days after the supposed "attack"* - I still cannot connect to their SQL Servers, which means I've lost all of my customer data. Repeated emails to tech support have gone unanswered, trouble tickets have been ignored, and the phone buzzes busy with every call. No fixes, no updates, no communication.

Before the outage, mail service was spotty, and I could count on my site being down at least twice a week. "99.9% uptime", which is 6 hours a year, is a bit of marketing that they have apparently never read from their own site.

For the record, I don't believe the "attack" story.

They are the living embodiment of "You get what you pay for."

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Bull ... - Review by tsteve submitted on February 15, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 15, 2002): Current customer

Plan used: the usual, but not for much longer

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

This hacker bull is exactly that. The same thing happened a year ago, and what? They either did absolutely nothing to correct the security breach ... or it's just coincidence that all this happened when they "improved" their website? That's where to money is going, more volume, not customer service and reliability.

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Site is slow and RH doesn't know why - Review by submitted on February 15, 2002

Customer's web site: www.cathousequilts.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 15, 2002): Current customer

Plan used: $99 + $25 database

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 5 out of 10

Overall rating: 1 out of 10

I have been hosting a number of website with RH for over a year without any major problems. All of these sites were static in nature, until I developed my last site for a client that included a SQL database. Everything was fine until they got hacked. I am understanding about the situation, but without any communication (email, message on their site), we were at a loss to what was going on.

Now that they are back up and running, my database site is very slow (30-60 seconds to refresh a page that was almost instanteous before). This is on every ASP page. I have called a number of times and actually got through, but the tech could not figure out or solve the problem. His solution was to move my site to another server. This was several days ago and I haven't heard back from them.

I am planning on moving my ASP/Datbase website to another hoster. The static pages are fine on RH, but I can't live with 3 weeks of downtime and painfully slow response time.

BTW, I have been in computing for over 15 years and there is no excuse for not having tape backups and offsite backup storage. I learned this a long time ago and as much as I hate it, I backup frequently. It has saved my bacon countless times.

A new phone system seems a little too late and useless if no one ever answers the phone or you don't have enough people to handle the volume.

IMHO.

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Instant setup? - Review by submitted on February 15, 2002

Customer's web site: troybrownnet.readyhosting.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 15, 2002): N/A

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I left a message here with the same title last week. Since, I've canceled by account with readyhosting but they STILL have not credited my credit card although they were very, very quick in billing it. Below is the e-mail I sent them last week - since then I've sent it twice again and have not gotten a response from them.

------------------------------------

readyhosting.com has been nothing but a royal pain to me since I signed up for an account last Tuesday. It's now Friday afternoon and NOTHING is working in the information I was sent in the "welcome" e-mail.

I've wasted about three hours of my life on hold waiting for your technical support staff, I've e-mailed them 14 times and have not gotten one reply from them.

Signing up for an account at readyhosting.com was one of the most aggravating things I have ever done in my life - an I'm not the only one who feels this way:
http://www.webhostingratings.com/plans/ReadyHosting.html

My credit card has already been billed. I want to cancel my account and the full amount charged to my card to be credited back to it immediately.

Troy

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Untitled - Review by Anonymous submitted on February 14, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of February 14, 2002): Less than 3 months ago

Plan used: One plan

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I cannot access the ASP File on my site, and open ticket number never being fixed never reply the status of my site. e-mail to cancel the account, never get reply. Phone is always busy.

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UnReadyHosting - Review by Max Communications submitted on February 13, 2002

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 13, 2002): N/A

Plan used: basic

Customer service rating: 1 out of 10

Technical quality rating: 2 out of 10

Cost rating: 3 out of 10

Overall rating: 1 out of 10

Seemed like a good deal going in six months ago. Then tech support
took one to three days to respond to questions. The reps I spoke to did not have
complete answers for any the problems. If you want help setting up CGI or any server side
function, they're useless. Support library never loaded, which told me they
can't even magae their own site. They did not
deserve to be hacked, but they were clearly unprepared and having
no backups was irresponsible. I was never able to FTP again, so I
just found a new host. The biggest joke is Cnet gives them a high rating.
So much for cnet's credibility.

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Sup.. - Review by submitted on February 13, 2002

Customer's web site: www.breesy.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 13, 2002): 3 months - 1 year ago

Plan used: Normal One

Customer service rating: 9 out of 10

Technical quality rating: 9 out of 10

Cost rating: 9 out of 10

Overall rating: 10 out of 10

http://www.breesy.com - down aswell..

Why does everyone hate readyhosting.com now??

ive been with them for ages to, yes my sites have been down just as much, but after month of absolutly flawless hosting, you cant say they suck jsut because of one problem.. every sytem on the net, on the face of the earth can be hacked, Its not their fault they got hacked... and im sure they are a lot more pi§§ed at the hacking than you... they stayed up days jsut to try and get your site to work.. they would be working their a§§ off trying to get your site back up..

Backups, well how do you know there wasn't backups? if the hacker was good enough he probably destroyed the backups to... thats not their fault...

SQL, as someone said before they are keeping them down to cut off the hackers options which is deffinently the best thing to do..

DSN, Hacker could have destroyed them aswell...

SMTP, well it was probably hacked aswell, and if its up 50% of the time, thats better than not being up at all..

Email, well with all that has been going on there probably working as hard as they can to fix all the problems.. and if u think they should have to email you back then fine.. they spend all day emailing people and guess what.. thats a day longer the sites are down.. wot would u rather? also imagine the amount of email there getting now.. like 10x as much no company would be prepared to deal with something like that, jsut be greatfull work the great support they have given you before...

phones, well ok say they got a new email system that can support 1000 people and hour... which is probably a lot more than they need once u get the amount of phone calls they'd be getting its gunna be a bit hard to deal with it all.. and again.. if they spent all day answering your phone calls then they wouldn't have any time to fix the servers...

So dont go compaining they are a teriable company they are the best ive ever seen.. any host with a hacker like this would suffer as much/more problems.. and all you idiots out there who ring them all the time and spam them now to try and get a answer u should be ashamed of your self your the reason everything's in chaos..

so if it goes down again.. i blame microsofts products.. and everyone who keeps annoying them, wasting there time that they could be spending on fixing the network..

Readyhosting.com is a great company, and as long as they dont go bankruppt i will continue my plans to be a reseller for them...

ReadyHosting representative's Christina Wirth response:

I would like to personally thank you for your response to these posts. "My sentiments exactly!" It is true, there are many companies who are hacked by people who do not care about the consequences of what they have done. They like the ability to brag that they got into someone's system. It's a reality that this does happen, just like it's a reality that no system anywhere in the world is a 100% secure. It's just not possible. All we can do is keep up on the latest security information and constantly make sure our network is as secure as possible.

It is also true that our customers have been subjected to busy signals, and long wait times for email responses over the last couple of weeks. The problem is this...we have over 46,000 customers. Imagine even half of these customers sending multiple emails regarding the same issue... Calling multiple times and sitting on the phone lines complaining of long hold times when this is only accomplishing customers having to hold even longer...it's almost impossible to reach everyone and solve their issues in the timely manner that they deserve when this is happening.

My entire staff has been working non-stop 24 hours a day to get caught up on everyones issues and requests. We have spent hundreds of thousands of dollars on upgrading our backup system to ensure that all data will be recoverable. The problem was that we were in the middle of upgrading the backup system when the hacker hit. Because of this the old backups that we had were not recoverable. In addition, we've been working on upgrades to our phone system and, unfortunately, while we've added additional lines to ensure our customers do not get a busy signal...with over 46,000 customers trying to call in...I'm not sure any phone system would be able to handle this load.

The hacker may have caused trouble on a small portion of our entire network...The hacker may have caused a couple of weeks of unbelievable chaos...However, that which does some harm, only makes us stronger in the end. We are catching up with the last couple of weeks and operations will continue to run normal soon. I would like to personally thank all of our customers who have stuck by us during this time and who have understood and been patient while we get through this. While I would like to post an individual response to everyones complaint, I have a lot of work to do to ensure our customers are getting taken care of as they deserve. I will let the rest of you form your own opinions. Thank you.

Christina Wirth
Vice President
Ready Hosting, Inc.

Very bad business ethics - Review by Brian submitted on February 12, 2002

Customer's web site: www.tranceforum.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 12, 2002): 3 months - 1 year ago

Plan used: The only one they offer

Customer service rating: 3 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

They should be letting ALL of their customers know of what happened via an email, and OFFERING some sort of credit. I have lost about a years worth of irreplaceable data. I am furious.

Representative of ReadyHosting? Click here to respond to this review.

Untitled - Review by B. Soliman submitted on February 12, 2002

Customer's web site: www.digitalpeacock.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 12, 2002): Current customer

Plan used: There's only one plan...

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I have been with ReadyHosting for about a year--all was fine until the past few weeks. I first noticed when I began having lots of email downtime. When an old domain name of mine was about to expire I decided not to renew it and move one that I had hosted with another company to ReadyHosting. BIG MISTAKE. As all the others have said "customer service" and "tech support" are now non-existent. I have emailed all the contacts on their list (5 attemtps to resolve issues at last count), sent in trouble tickets, and dialed till my finger was about to fall off--all to no avail. If you click on the link to my domain you'll see that there's still nothing there yet. All this and I STILL CAN'T EVEN FTP to my domain 8 DAYS AFTER SIGN-UP. I'm going to cancel the plan ASAP and I will NEVER trust them again. STAY AWAY FROM READYHOSTING at all costs--it is NOT a bargain if you get ZERO customer service, ZERO tech support, and ZERO ability to even do somthing as simple as FTP your pages to the server.

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Average Service, P... Poor Support - Review by submitted on February 12, 2002

Customer's web site: www.speedfree.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 12, 2002): 1 year - 3 years ago

Plan used: Resaler

Customer service rating: 1 out of 10

Technical quality rating: 5 out of 10

Cost rating: 10 out of 10

Overall rating: 5 out of 10

I have been hosting a dozen sites on ReadyHosting for about a year now. The service was somewhat automatic. Half of my sites were created incorrectly. Bad extensions, bad IIS settings, bad ODBC's, etc... Half of the time support would fix the problem after the first notification. It usually took several support tickets and phone calls to get them to fix the problem. Usually it took me, the customer telling them what was wrong and how to fix it. Not good business. For people that proclaim they know the business, they are wrong or hire inadequate staff. I stay on top of the problems by forcing them to fix the problem and crediting my account for the down time. After several attempts at getting them to stick to their word they credit my account and fix the problems.

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Bad Business - Review by submitted on February 11, 2002

Customer's web site: www.xbreedlive.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 11, 2002): Current customer

Plan used: normal

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I am currently with Readyhosting and having the most difficult time. I have had my site for 3 weeks and out of that I was able to work on it for 2 days. I called there main office and all I got was busy signals. I emailed them and no answer back yet.

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Respect for ReadyHosting Plummeting - Review by Eric Smith submitted on February 11, 2002

Customer's web site: www.ctcoc.org

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 11, 2002): 1 year - 3 years ago

Plan used: $99/yr

Customer service rating: 2 out of 10

Technical quality rating: 8 out of 10

Cost rating: 9 out of 10

Overall rating: 6 out of 10

I have used ReadyHosting for almost 2 years now with no major problems. I host about 7 sites for myself and clients I build sites for. I am extremely dissatisfied as to how RH handled this recent problem. There was a vague explanation of a problem, and very little to hope for. I would have expected daily updates, and some in depth explanations of fixes to expect like the 3 SQL DSN's that were wiped out. I have not been able to contact them on the phone for over a week. I sent several e-mails that have gone unanswered, and their online trouble-ticketing service is giving me an ERROR as I am trying to submit tickets on these issues. My sites are intact in terms of contact, but without SQL connectivity, they are useless. I understand that I am getting a great bargain for the price, however, I would have been satisfied some clear communication of the problems, and rough ETA's of the fixes. Now I in turn look like an idiot to my clients, who see me before they see ReadyHosting. I am a loyal customer and plan to stay with ReadyHosting - and I understand in the real world these things happen, but they need to clean up their act and be better prepared to retain their customers should something like this ever happen again.

At this time, I still have 3 outstanding USELESS sites that need RH tech support attention! When?

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Customer Service Non-Existent - Review by submitted on February 11, 2002

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 11, 2002): Current customer

Plan used: The only one they offer

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 4 out of 10

Overall rating: 1 out of 10

My first three months of experience with Readyhosting were a pleasant experience: the setup was fast and customer service was prompt and courteous (despite being somewhat inexperienced). In fact, everything was going so well that I opened two other accounts with Readyhosting through their reseller agreement.

The last two and a half months, however, have been a nightmare. Service outages are unbelieveably common (estimates of 50% - 70% uptime in other reviews are unfortunately close to the target), and customer service has been atrocious to say the least. Not only have my e-mails gone igonred, but repeated calls to the toll-free number on their website brings nothing but a constant busy signal despite their having supposed upgraded their phone systems.

I understand that they recently were subjected to an attack by hackers but not having a disaster recovery plan (e.g. a simple backup) is unacceptable; when their servers went back up they instructed everyone to upload their personal backup copies to get their sites up and running again. And not responding to e-mails, even a mass-mailing to inform their customers about what was going on, was just plain wrong - E-mail was the only way in which to get in touch with them since their customer service system was not yet ready and the ONLY way to contact them - since their phones were ALWAYS tied up (and still are) - was via e-mail.

Rather than spending money on making their site look prettier they should have probably invested in a CRM package that is better than the poor custom-built system in which support tickets are closed seemingly at random without ever being fixed.

Let the buyer beware: It's a good price for a hosting plan but is more suited for hobbyists that need nothing more than something to serve their static HTML. And don't expect anything by way of customer service if something goes wrong.

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Stay away from Readyhosting !!! - Review by submitted on February 8, 2002

Customer's web site: web-cupid.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 8, 2002): Current customer

Plan used: only one plan (the one that sucks !!)

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I have been with ReadyHosting for close to a year always had some minor problems but lately (last week) their whole network crashed. Impossible to reach anybody. They don't even return emails. I had a database with more than 4000 members and apparently (from reading the reviews here) they didn't have a backup of their databases !!!!! UNBELIEVABLE !!! I hope they go bankrupt. They don't deserve to be in this business !

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The worst I have ever had - Review by submitted on February 8, 2002

Customer's web site: www.webtampa.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 8, 2002): Current customer

Plan used: Only one they have

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 8 out of 10

Overall rating: 1 out of 10

I have multiple accounts with them and have used other more expensive hosts in the past. And the saying "you get what you pay for" surely is true on this one.

The customer support is null and the speed and service of the site is horrible. This past weekend plus(2/2/02 and ????still counting????) all of my sites have been down at least 90% of the time. Anyways, this was the final straw. I added 10 new accounts this past week, during the week of hell and so much for my reputation.

Well, hopefully you guys stay away. And if any one knows of this other hosts I am looking at for a reseller account (perfectwebz.com), please fill me in. I couldn't find it any where on this site, but it looks like it has everything I need...just want to know how good they are.

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Mishandled - Review by Brian submitted on February 8, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of February 8, 2002): Less than 3 months ago

Plan used: Their only plan

Customer service rating: 3 out of 10

Technical quality rating: 1 out of 10

Cost rating: 3 out of 10

Overall rating: 3 out of 10

I started with this hosting service as a novice and had absolutely NO problems getting going. Their instructions were incredible, it really was "instant" set-up since I was able to start uploading my web site with seconds after getting my email confirming. I always had incredibly fast response on my very few "trouble" tickets, and never had complaints of email or the web server being down.
Now things are different.. Since their "hack" incident, readyhosting has proved to be a VERY unreliable provider. Uptime for my web site has been very intermittent, and email servers seem to be down about 50% of the time. Data was never backed up, Readyhosting is advising customers it's THEIR responsibility to restore lost data. Database access is completely gone after a full week. And that all would be understandable under these circumstances if any of their customers had received ANY notice. To this day the only way I know whats going on over there is by checking newgroups hosting on yahoo and others..

Synopsis.... Great price, decent features, but... utterly lacking in customer relations.

Looking for a new host even though loosing out on money spent.

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Credit card info intercepted - Review by Anonymous submitted on February 8, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 8, 2002): Current customer

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 7 out of 10

Cost rating: 7 out of 10

Overall rating: 5 out of 10

A hacker intercepted my credit card number when readyhosting sent it to the bank to charge my renewal. Readyhosting used an old credit card number that should have been rejected but was not, which is how we were able to track when and where the hacker got the credit card number. The hacker had a taste for pornography and started charging it to our account. When I notified readyhosting, I got irate denials and no effort to remedy security problems. Our local police department has its own geek-investigator, who was able to track the hacker (who was in New York State). He confirmed how the hacker got the credit card number, and had the same experience I did when he contacted readyhosting -- intractable denial. To quote the cop, they've got a big security problem and they aren't doing anything about it.

ReadyHosting representative's Christina Wirth response:

I remember this incident...I personally spoke with the policeman who was in charge of looking into this case. I explained to the officer that there were no other complaints from other customers regarding their credit cards being stolen from our system...normally when a hacker gets into a system they grab multiple numbers, not just one out of 20,000. I told the policeman that I didn't believe it was stolen from our network, but that if it was found to be true to let me know about it immediately. Never heard from him. I am not even aware of the ending of the investigation. The above statement is a bit inaccurate...unless there is documentation from the police dept. that no one from Ready Hosting, Inc. is aware of? I would be interested in reading the information regarding this investigation so I know for sure what happened.

Christina Wirth
Vice President
Ready Hosting, Inc.

UNRELIABLE - Review by submitted on February 8, 2002

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 8, 2002): 3 months - 1 year ago

Plan used: N/A

Customer service rating: 2 out of 10

Technical quality rating: 2 out of 10

Cost rating: 2 out of 10

Overall rating: 2 out of 10

We paid for service an it has been poor from the get-go. For an entire WEEK we have had NO service and THIS site is being used to promote a book by a prominent Philadelphia Surgeon! When ANYONE goes to www.beyonthestirrups.com.... they get NADA, ZERO, ZIP!!!!!!! WHY is that???????

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Stay away from ReadyHosting - Review by Anonymous submitted on February 8, 2002

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 8, 2002): Current customer

Plan used: $99 plan

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

You'd be better off with a free sight on geocities or tripod. Absolutely the worst in terms of downtime, server reliability, e-mail, etc. Tech support - online or via phone - is literally nonexistent. I'm not even sure their phones are hooked up - all you get is a busy signal. Frankly, I think this "hacker" nonsense is all a lie to get sympathy for gross negligence and incompetence. Is it really just a coincidence that the "hacker" attack occured at the same time as the major facilities move/upgrade they were so keen on publicizing? There is absolutely no excuse for the sort of recurring and lengthy problems that have plagues this company. I'm looking for a new hosting company. Do yourself a favor and stay away from this one -- you're saving a couple bucks but that doesn't make a difference if your website is down every two hours.

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Terrible experience - Review by Anonymous submitted on February 8, 2002

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 8, 2002): Current customer

Plan used: The only one

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Everything you've read is true. Unbelievable server down time. E-mail servers down. No way to gripe about it because the "Tech Ticket" system is down and you only get a busy signal when you call (I suppose they'll find a way to blame hackers about that, too) Speaking of hackers, this is the first place I've seen anything attempt at explanation for the chaos at Readyhosting -- it would've been nice if they'd had the decency to send out an e-mail detailing the problem, but that would have been too much to ask from their non-existant support department. Apparently they don't believe in adequate backups OR effective security measures that would have prevented this in the first place. I'm kicking myself for picking them. You get what you pay for, I guess. Sometimes, though, what seems cheap up front ends up being very, very expensive.

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Cancelling is a joke too.... - Review by Jeff C submitted on February 8, 2002

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 8, 2002): Current customer

Plan used: The only offer one... lol

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

This is so frustrating, i never go my site working. So i sent them an e mail telling them to cancel and now they write me back saying that my site is working (which is a lie). So when i sent an e mail telling them to cancel my service i explained that i wanted a confirmation e mail letting me know that that they got my e mail ( i even explained how to send an e mail in case they dont know how) and i havent heard anything. I called and they said well it will take about a week, but they sure did process my 150$ fee instantly. This company is terrible, i dont care if they got hacked they should have taken the procautions not to let that happen. I will never ever use a service with them and i will advertising to all of my friends, family, and co workers how terrible this site service is! Readyhosting.com will never survive when they treat their customers the way they do. I will let you know when i my cancelation is complete, i sent the e mail 2-7-02 and i sent another one 2-8-02. DO NOT USE READYHOSTING.COM!

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Not Sure They are Still in Business - Review by submitted on February 8, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 8, 2002): N/A

Plan used: The only one they offer

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Went to site to do a link crawl. Imagine my surprise when url went to your.coms home page... I don't know what happened.

ReadyHosting representative's response:

We would like to apologize for the problems that have occurred over the
last 48 hours. It appears we had a malicious attack on our network that
we have been working full time to correct. Many of the network and
support team worked well into the night and early morning hours all
weekend long to try and defuse the hacking attempt. This was also
assisted by security and network experts at UUnet. It would appear that
the focus of the attack was Readyhosting itself and our internal network
and very little damage or lost files should have occurred on any
domains. We believe we have a handle on it now and should not see any
more outages. The Chief Technical Officer and his network staff will be
working in conjunction with the authorities to find and prosecute the
offender. Again, I can't stress how much we appreciate the understanding
of our loyal customers who are aware of how much diligence we place in
trying to prevent this type of occurrence and the effort put forth to
make sure all clients websites are running properly as soon as we
possibly can. We will continue to put forth a maximum effort to recover
whatever data we can and restore all sites and services to normal as
quickly as humanly possible. Again, our sincere apologies in this
matter.

Sincerely,
Vicki Zwicke
Ready Hosting Inc.
Sales Department
888-257-2052 Option#4

Instant setup? - Review by submitted on February 7, 2002

Customer's web site: troybrownnet.readyhosting.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 7, 2002): N/A

Plan used: 99.95/year

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I signed up for an account with readyhosting this past Tuesday. They promised "instant setup" - that's such a joke.

It's now Thursday evening, I have e-mailed their support about a dozen times and have not gotten one reply. Out of frustation, I e-mailed everyone listed on their contact page today. Someone from their sales department finally got back to me and gave me the CORRECT ip address for my site (the IP they gave me in their "welcome" letter was WRONG!) I still cannot browse to the site or connect with Visual InterDev.

And get this: THEY HAVE ALREADY BILLED MY CREDIT CARD!!

I would not recommend readyhosting.com to anyone. I manage several websites and have had great service from most of the hosting companies I deal with.

I'm giving them until Friday evening to have everything working for me or I am going to canel my account with them and remain with myhosting.com - myhosting.com actually has a support staff and I've been happy with their service. I was only looking for more web space and that's why I decided to switch to readyhosting.com.

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Switching Hosting Companies today - Review by Rick Rigdon submitted on February 7, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 7, 2002): Current customer

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Our site has been down now for 5 (five) days waiting for someone to recreate a DSN for our SQL database. First off, a hacker apparently wiped out several thousand sites last weekend. Having to wait 2 days to report it, I tried all day Monday to reach them on the phone. Rang busy all day. On Tuesday, I finally reached someone after spending hours again just trying to get through and was on hold 45 minutes. The guy did some things and said everything was ready to go - all I had to do was copy everything back out there. (They have no backups!!???) I did as was told and came to realize he forgot to recreate our DSN. I called back that afternoon, spent another couple hours on the phone and was promised that someone would stay late to take care of it. I was e-mailed later that night saying it was done but the information sent was for a totally different company than mine - I was sent their user id and password. I've since spent 2 more days waiting after spending 70 minutes on hold yesterday morning. The latest excuse is they have to get someone in Texas to do the DSN (even though they're in Wisconsin).

Their site brags about their new web site (but if you go to tech support, submitting a ticket doesn't work), and they talk about their new and improved phone system. (With the wait times and experiences I've had this week, I would surely hate to see their old one!)

Anyway, we're switching companies today.

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CRASHED/HACKED RECENTLY, READYHOSTING HAD NO BACKUP, OFFERED NOTHING!!! - Review by submitted on February 7, 2002

Customer's web site: www.mreb.ca

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 7, 2002): Current customer

Plan used: BASIC/ONLY PLAN

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 4 out of 10

Overall rating: 1 out of 10

ReadyHosting crashed recently from hacking and did not back up any of their SQL db's. Subsequently, our company lost all data.

http://www.readyhosting.com/SupportSiteWork.html has more information, and here is a letter excerpt I received:

From: mherbrechtsmeier@readyhosting.com
Date: 2/7/02

If you do have a SQL DB you are unable to connect to it is because we are keeping the hacker out by blocking ways to get onto the servers. We have lost the content for the following SQLs and are unable to restore any backup.

This is unacceptable, please review them accordingly.

Representative of ReadyHosting? Click here to respond to this review.

Readyhosting Support - Review by Robert Taylor submitted on February 7, 2002

Customer's web site: www.4door.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 7, 2002): Current customer

Plan used: All

Customer service rating: 1 out of 10

Technical quality rating: 5 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

72 hours ago I changed my website to Readyhosting.com. I have had to republish my site twice. My email is still not working and the tech support number is a joke. I spent 5 hours on the worst telephone hold system you can imagine. Distorted on hold music for 5 hours only to get a support technician that didn't even know how to publish my website to Readyhosting...wait 10 more minutes while she found someone familiar with FrontPage publishing and then he had never published a website before. Then we get to the email problem which was blamed on a hacker. I asked "Do you not have a backup for the websites and email?" The answer was "Yes, but we only use that when everyone has a problem". I said "What good does the backup do for me then?"

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Never got to use it - Review by Jeff submitted on February 7, 2002

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 7, 2002): Current customer

Plan used: The only one, seems good but it THEY SUCK!

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Well i set up my account one week ago from todeay i have not been able to FTP/access my site/e mail i got charged 150$ (probably hidden fees,ITS NOT $99) I have not got anything at all, i plan i cancelling at the end of today, that is if i can ever get in touch with them! I have found a better hosting company called www.Ipowerweb.com DO NOT USE READYHOSTING THEY SUCK for the reasons listed above.

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untrustworthy! - Review by Marc submitted on February 7, 2002

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 7, 2002): Less than 3 months ago

Plan used: the one and only

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: N/A

Overall rating: 1 out of 10

The Host is Crap and don't work at all! Tried to upload my site but nothing happend. And the support, what support? Have you ever read their terms of service? No p... Sites... have a look at [url snipped] ; it's the WHOIS for a P... Site and the owner is??? Yes DAVE FRINCK CEO and President of Readyhosting and on witch server??? UNTRUSTWORTHY! Anyway I cancelled my site and of course no confirmation. If for any reason (moneyback guarantee) I recieve my money back I'll post a message!

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