SuperNova - Reviews


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   Host: SuperNova
Host's Web Site: SuperNova.Net
Click the link above to visit this host's site

Average customer rating: 2.72 out of 10 based on 3 votes


 

Clueless Techs - Review by TW submitted on March 26, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of March 26, 2003): Current customer
Plan used: Galaxy
Customer service rating: 3 out of 10
Technical quality rating: 5 out of 10
Cost rating: 2 out of 10
Overall rating: 3 out of 10
Not knowing much about websites when I started, I found what I thought was a good deal; $15/mo for 80MB and but few perks. They were happy to take my money, but extremely difficult to get ahold of for questions and tech support (sales, billing, and tech are all the same person). At some point, when switching to new machines, they lost my entire site. Nothing says fun like uploading 30MB over a slow, tempermental dial-up connection (connection was mine, not theirs, but it was still annoying to have to UL all that all over again!) The counter and guestbook they'd originally set up with the hosting plan were screwed up horribly, something they repeatedly said they'd fixed, but hadn't. Their website's out of date, half their FAQs links don't work properly, and their so-called "plug-in email and community" is through everyone.net's services, which, truthfully, leave alot to be desired. Also, as the other guy says, supernova's open for spammers and they do nothing about it. Due to some nasty technicalities, I'll be unfortunately hosting with these guys for a while. Any other sites I need hosted, however, will NOT be with them!

Save your money, time and aggravation; look elsewhere. I could be paying $3/month for better hosting and customer service right now.
SuperNova representative's Anonymous response:

SuperNova is currently offering 24/7 support, you can call us anytime and someone will be happy to answer your inquiry. The problem with SPAM has been resolved and our website is updated everyday with new information. I appologize if you had a bad experience with us, I will be gald to look into your issues, please give us a call 1-877-876-4678

 

 

Big Drag - Review by Anonymous submitted on February 18, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of February 18, 2003): 1 year - 3 years ago
Plan used: Big Bang
Customer service rating: 3 out of 10
Technical quality rating: 6 out of 10
Cost rating: 4 out of 10
Overall rating: 1 out of 10
Supernova e-mail forwarding uses an unsecured server, listed on dsbl.org. Such a listing identifies the site as a potential source of spam (not necessarily, but possibly so.) As a result, many of your e-mails may be returned, rejected by the recipient server which will block anything coming from Supernova's address.

Only Supernova can rectify this. I have sent several e-mails to tech support, and have never received a reply. Unfortunately, I have six months left on a 1 year package. I'm changing hosts, and losing that money.

Representative of SuperNova?  Click here to respond to this review.

 

 

Untitled - Review by submitted on October 28, 2002
Customer's web site: N/A
Length of time hosted by this company: N/A
Date when last hosted by this company (as of October 28, 2002): N/A
Plan used: N/A
Customer service rating: N/A
Technical quality rating: N/A
Cost rating: N/A
Overall rating: 10 out of 10
Its trust worthy host, you can call and you know they will there, its a good company to trust your website with. The people are very friendly too.

Representative of SuperNova?  Click here to respond to this review.

 

 

This page is not connected with the company.  These reviews and ratings are only the opinion of the poster, are no substitute for your own research, and should not be relied upon for any purpose.  


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