Tripod - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

No Sensible Support - A Waste of Time - Review by R. Gallagher submitted on July 26, 2002
Customer's web site: isidium.tripod.com
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of July 26, 2002): Current customer
Plan used: Free Introductory Plan - Prior to full Signup.
Customer service rating: 1 out of 10
Technical quality rating: 3 out of 10
Cost rating: 2 out of 10
Overall rating: 2 out of 10
Technical Documentation is poor as the vital information is missed out.

Wrong URL and Essential publishing information given or that essential information missed out completely.

Support raerly addresses the questions asked - but gives some sort of stock answer as "a pretence of support".

Plenty of incorrect error messages -later issued web space appears to be incompletely engineered so that, from a usder's point of view, - it's a nightmare to work with.

The Frontpage invitation to "view the Website you have just published" takes you to a completely wrong web location.

17 e-mails requesting support - and still no nearer to resolving the mass of problems.

I have given-up trying to use this host - cut my losses and moved on.


R. Gallagher


 

 

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