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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
No Sensible Support - A Waste of Time - Review by
R. Gallagher submitted on July 26, 2002 |
Customer's web site: isidium.tripod.com |
Length of time hosted by this company: less than a month |
Date when last hosted by this company (as of July 26, 2002): Current customer |
Plan used: Free Introductory Plan - Prior to full Signup. |
Customer service rating: 1 out of 10 |
Technical quality rating: 3 out of 10 |
Cost rating: 2 out of 10 |
Overall rating: 2 out of 10 |
Technical Documentation is poor as the vital information is missed out.
Wrong URL and Essential publishing information given or that essential information missed out completely.
Support raerly addresses the questions asked - but gives some sort of stock answer as "a pretence of support".
Plenty of incorrect error messages -later issued web space appears to be incompletely engineered so that, from a usder's point of view, - it's a nightmare to work with.
The Frontpage invitation to "view the Website you have just published" takes you to a completely wrong web location.
17 e-mails requesting support - and still no nearer to resolving the mass of problems.
I have given-up trying to use this host - cut my losses and moved on.
R. Gallagher
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