VIA NET.WORKS - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Bad Admin - Review by Anonymous submitted on June 5, 2003
Customer's web site: N/A
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of June 5, 2003): Current customer
Plan used: N/A
Customer service rating: 2 out of 10
Technical quality rating: 7 out of 10
Cost rating: 7 out of 10
Overall rating: 2 out of 10
This company are ok as long as yyou don't need anything done.

Our emails have not come to us for a week, due to misinformation and general bad admin, not getting things done. It took a whole day to put the accounts into the right account holders name even though they had been told 5 times over 2 years that a particular person had left the company. This meant that any work imediately turned to a 2 day job. and if they were not chased on the hour every hour, nothing would get done.

I am not impressed with this company and on no account would I recomend it to anyone.

We are to move as soon as we can find a site that we feel is better.

 

 

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