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You are responding to the following review:
| I'd "Value" having everything work... - Review by
submitted on June 29, 2002 |
| Customer's web site: www.appleandoakpress.com |
| Length of time hosted by this company: N/A |
| Date when last hosted by this company (as of June 29, 2002): N/A |
| Plan used: N/A |
| Customer service rating: N/A |
| Technical quality rating: N/A |
| Cost rating: N/A |
| Overall rating: 3 out of 10 |
ValueWeb's merchant hosting at $74.95 per month looked like a good deal for my startup publishing company--good storage space, data transfer, MySQL, Trellix web software, MIVA Merchant storefront, credit card processing, support 24 hours a day 7 days a week, and best of all, setup in only 15 minutes! Wonderful. Except after you sign up you find that domain name transfer or registration takes at least 3 days, so "setup" only consists of you being able to start building web pages, not actually having a functioning domain. Fine. So I'll just download the Trellix software and build my pages. Except the link to Trellix doesn't work. Their on-line "help" guy tells me there must be something wrong with my connection. How it's possible that it works fine for everything else, he doesn't know. Fine, they also offer Verisign site building software, so I'll just try that. Except the link on the Verisign site doesn't work. Okay, back to Trellix. The next "help" guy gives me the FTP address of the software so I don't have to use the link. Great, I download the zip file. Except when I try to unzip, I get a "corrupt cabinet" error. Back to on-line help (same problem, third time). I keep getting put on hold, so I send an e-mail to their customer support which usually responds “within 24 hours.” Except 24 hours later, nothing (in fact, 24 DAYS later, still nothing). Fine, back to on-line help. The next help guy tries to run it himself and says "You’re right. I get that error too. Tell you what, I’ll send you a copy of Trellix on CD.” Fine. Four days later, 8 days after I signed up and they took my money, I have the software I should have had on day one. So I start to use Trellix. I need some help, so I click on the on-line help link and find that Trellix was taken over by CuteSiteBuilder and it appears I have to purchase a support plan, but we’re all just a little foggy on this. I decide it’ll be easier just to figure it out myself. Fine. I spend the next couple weeks building and publishing my web site. Eventually I reach the point where I want to use MySQL. I click on the links to activate my account. I go to their startup guide and carefully follow the instructions. Get a “Can’t connect to host: Access denied for user” error. Log onto on-line help three times, am put on hold all three times because nobody is available, give up after long wait each time. Send e-mail to customer support to get response “within 24 hours” and am still waiting, right now, over 40 hours later. Oh, and did I mention that they have no help files on their site--that’s right, none--but have substituted an enormous FAQ sheet consisting of hundreds of questions and answers coupled with a search engine that frequently returns things that have nothing to do with the subject you entered. It’s obvious to me that ValueWeb was only interested in getting my money. I’m shopping for another host and I wouldn’t recommend ValueWeb to anyone.
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