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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| ValueWeb - Very Poor - Review by
Webmaster in Florida submitted on August 12, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of August 12, 2002): Less than 3 months ago |
| Plan used: E-commerce |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 2 out of 10 |
Their e-mail problems are ridiculous. Always at least a 1 hour delay even when sending to someone else in your company at YOUR domain hosted at Valueweb. Ever had e-mail delayed 2 - 3 DAYS? I did with Valueweb and it's not getting better. They said e-mail server was being upgraded soon but two months later the problem is still the same. The Miva Merchant cart is great but the server can't handle traffic. Have had numerous complaints from people trying to order and can't get the order completed, server response stops and you're back at square one entering your info again. Had staff members try just to be sure and had the same problem. Other Miva providers let you use their SSL certificate and send you to a URL like "secure.hostingprovider.com/...." so no Security warning comes up when it's time to order. Valueweb doesn't do this so when you try to order you get a warning that the Site Certificate doesn't match the domain. They are selling Thawte certificates and want you to buy one from them (which will take appx. 1 week to 10 days according to tech support). Moving to a competent host made more sense than ordering anything else from them. Their support people are mostly novices, I'd say a one in 10 shot of getting someone who actually knows anything. One actually tried to tell me that the e-mail problem is caused by someone sending the mail to our domain and using upper case letters in the e-mail address. We'll, e-mail addresses are NOT case sensitive at all. When I told him that, his response was "Can I help you with anything else today?" Just because a company offers phone tech support doesn't mean the guy on the other end of the line is qualified to help at all. This is only a small part of what I encountered when dealing with Valueweb. If you have doubts about any of this, call their tech support and ask if there are any e-mail delays? or sign up and try them for yourselves, then come back here and post your experiences which I'm sure won't be positive ones. The only reason I didn't give them a rating of "1" is because the site did actually remain online and accessible for browsing, I thought that deserved at least two points. I wouldn't recommend them to anyone.
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