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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Solid company, much improved - Review by
submitted on March 20, 2003 |
| Customer's web site: hyssop.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of March 20, 2003): Current customer |
| Plan used: commerce, and standard |
| Customer service rating: 8 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 8 out of 10 |
| Overall rating: 8 out of 10 |
I have 4 domains with VW at this time.
Very reliable up-time!
Committed to service. Valueweb has had considerable challenges with its email system. As of today I was finally migrated to the new system. Aaaaah! Thanks, I needed that. Much improvement! And the migration went flawlessly!
No, they are not the cheapest, but what they do, works. And they fix things that are wrong, if you document it properly. You don't want a provider that reinvents the wheel every tie a customer whines a little. I have had them do several system-wide changes in response to problems that came up. They made ajustments that benefitted all users. Very flexible for a big outfit.
In fairness to the comments of others about tech support... Yes, like ANY big company, you have to get through the "junior-birdmen" techs, before you get help with higher level problems. But having had a few of those real odd problems, I now know who to call for that kind of stuff, and the senior techs are VERY good. They call when they say they will and do what they say they will!
If you want everything on the planet for $60 a year, and dont' want to spend the time to do things right, don't go to VW. But if you want good service, for a fair price from a solid host, ValueWeb is for you.
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