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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
bad email service - Review by
bob submitted on May 13, 2003 |
Customer's web site: N/A |
Length of time hosted by this company: over 3 years |
Date when last hosted by this company (as of May 13, 2003): Current customer |
Plan used: basic & merchanct |
Customer service rating: 3 out of 10 |
Technical quality rating: 5 out of 10 |
Cost rating: 3 out of 10 |
Overall rating: 6 out of 10 |
I've hosted basic and merchant accounts with Valueweb for several years and they do have pretty good uptime with site hosting. However as others here mention the email servers are horrible. I have asked for a long time about improvements and they never seem to be made. Lost mail is common as are busy servers (presumabley becasuse their open relays are being abused by spammers). They seem in denial about how important email is to a company - it's an integral part of your online presence, yet valuweb treats it as some bonus feature that can be ignored). The latest email outage lasted 3 days!!
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