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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| very poor service and accountability! - Review by
submitted on June 12, 2003 |
| Customer's web site: www.assetsolutions.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of June 12, 2003): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 2 out of 10 |
Over the past year we have had problems with valueweb hosting our site and our email. To resolve the problems with email we took control of it inhouse. Unknown to me or any of the other staff, that didn't have to go fight a war, we had a redirected email account that was in use by the web site. Once we realized that the account no longer worked I called valueweb to find out why it didn't work. They proceeded to explain that it wasn't there problem and that there was nothing they can do. They also proved that the email on their side actually did work but it was still our problem. The tech I dealt with was rude and tried to prove beyond a shadow of a doubt that their email system worked. It took him 20 minutes and multiple attempts just to send an email to an account that was on their servers. I received no satisfaction even after speeking with a supervisor who could do nothing more than tell me that we were "lucky" that the redirector worked as long as it did. And that there is nothing they can do.
Because of this issue that they are not responsible for and cannot help us with. We lost over a months worth of business. We are currently in the process of moving our domains from valueweb to another host.
I wouldn't recommend anybody use them as their hosting solution, they treat you as if you are ignorant and are condescending and extremely unhelpful in resolving problems. If I didn't know what I was doing my company would be in a great deal of trouble.
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