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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Customer Service Just Passes the Buck - Review by
Tammy submitted on August 22, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of August 22, 2002): 1 year - 3 years ago |
| Plan used: N/A |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 4 out of 10 |
I am only receiving half of my e-mails and when contacting customer service they tell me the information that they need to fix my problem. I send in the information and they say they never get it and close the ticket. So every month it seems like I am calling in the problem and opening another ticket and also giving the old ticket numbers. It is just a circle of helplessness. I don’t have a problem with my web site going down. It does go down ever so often, but they are pretty good about getting it right back up.
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