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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| BIggest Acctng flaws...Bait N Switch - Review by
submitted on November 30, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of November 30, 2002): Current customer |
| Plan used: Bronze |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 1 out of 10 |
Currently in dispute. Was sold bronze with a promotion (1 year discounted ,minus set up fees).
Two months following sign up, there were new charges; set up fees and additional months (no promotion!)
1st dispute was resolved with supervisor (I thought!).
A year later, accounting department claims fees were never paid (promotion) and recharging for set up and promotional months.
2nd dispute with accounting, and again I was informed the matter is resolved.
3rd dispute, one month later, acctg department charging for same issue. They can't seem to get it in their heads. Marketing & sales and accounting are attached to the same body, but one dosen't know what the other is doing!!!
Very unprofessional and unacceptable! Customer service is raw, sales lack in real product knowledge, and accounting is incompetent. Turn over is too high, company unable to provide consistent good service. Sounds like a business headed for trouble.
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