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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Reliable, helpful - Review by
Anonymous submitted on January 5, 2003 |
Customer's web site: N/A |
Length of time hosted by this company: over 3 years |
Date when last hosted by this company (as of January 5, 2003): Current customer |
Plan used: Bronze - we got excellent service for the lowest cost plan |
Customer service rating: 9 out of 10 |
Technical quality rating: 9 out of 10 |
Cost rating: 10 out of 10 |
Overall rating: 8 out of 10 |
Very good phone and e-mail support, and the help is accomodating for Mac users and beginners. Wait time for phone support never exceeded 10-15 minutes, was usually answered within 5-10 by curteous and knowledgable staff.
Downtime was minimal.
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