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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| No proactive responses - Review by
Jeff Okamoto submitted on February 24, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of February 24, 2003): Current customer |
| Plan used: Inherited from Best |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
These folks have no clue at all. There have been numerous times when the total CPU idle time is less than 1%, and although the load average on my virtual server is less than 1, response time to interactive applications (such as elm) suffer greatly.
When I call to complain, they fix it quickly, but will absolutely refuse to admit that they should have seen this. I've been a sysadmin for over 10 years, and I know there are tools that can track CPU usage. They claim they cannot measure this except in realtime; in other words, they do not use performance measuring software.
I have spoken with reps such as Marco Navarro, Rich Burgi, Steven Sintay, David Bailey, John Aldridge, Robyn Campbell, David Godsey, and Eric Barzeele. Not a single one of these folks will admit that 0% idle CPU is a bad thing. I do not understand this attitude at all.
On the flip side, though, the front-line folks are usually pretty good. However, their second-tier support and management just don't have a clue.
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