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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Service Getting Worse and Worse - Review by
Dave submitted on April 22, 2003 |
Customer's web site: www.ryanvideo.com |
Length of time hosted by this company: over 3 years |
Date when last hosted by this company (as of April 22, 2003): Current customer |
Plan used: bronze |
Customer service rating: 3 out of 10 |
Technical quality rating: 5 out of 10 |
Cost rating: 5 out of 10 |
Overall rating: 7 out of 10 |
Too much down time. Email has been down for over 8 hours straight almost once a month for the past 6 months. Email service has become unreliable. Tech support burried under several layers of automated attendants. I think their tech support is now being handled over seas - there is a definite language barrier dealing with their tech support people lately. I wonder what they're doing with the $25 a month I'm paying them? Uptime guarantee is a joke and impossible to collect on. These guys were great several years ago, but we're ready to dump them and move on.
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