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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
chaos - Review by
Anonymous submitted on May 22, 2003 |
Customer's web site: N/A |
Length of time hosted by this company: over 3 years |
Date when last hosted by this company (as of May 22, 2003): Over 3 years ago |
Plan used: something like bronze |
Customer service rating: 1 out of 10 |
Technical quality rating: 4 out of 10 |
Cost rating: 2 out of 10 |
Overall rating: 2 out of 10 |
customer service is a mess. billing chaotic, sometimes bills,sometimes sends multiple billings.expend to spend half of your life on the phone to people who either cannot understand or who do not care. verio expanded by buying several companies. Old customers are now paying more than new customers for similar plans. No one can figure out how to convert them, without cutting off the old plan and creating a new one (add a sign-up feature.) etc.
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