Verio - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Became Verio customer through acquisition - Review by Anonymous submitted on July 11, 2003
Customer's web site: N/A
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of July 11, 2003): Current customer
Plan used: signature hosting (it's a migration plan)
Customer service rating: 2 out of 10
Technical quality rating: 9 out of 10
Cost rating: 4 out of 10
Overall rating: 4 out of 10
I was a Best.com customer starting in 1995. They were bought by HiWay with absolutely no change in service. Then Verio bought them and things started to change--some for the worse, a little for the better. Reliability is 100% okay with them, but tech support is non-existent. There are no self-help tech docs online because my "plan" doesn't exist. It's a migration plan. I believe they do this to force me into downgrading/upgrading to one of their public plans. Unfortunately, if I downgrade, I'll pay the same price and loose some key features I have that I like. And If I upgrade, I'll have to at minimum double my price to get the features I want to keep. Too much to ask for just so I can search their online tech support. Phone support isn't much better. Tech support guys can't answer my questions because they don't understand what is and isn't allowed on my plan and the migration team only knows basic setup answers. I've for a long time considered switching to another ISP so I don't have to feel like a customer with a personality disorder (and save some money); now that I've found this site to do my research, I'm finally putting things in motion.

 

 

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