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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Technically Flawless, but ... - Review by submitted on July 14, 2003
Customer's web site: www.Ozdachs.biz
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of July 14, 2003): Current customer
Plan used: Gold
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 10 out of 10
Overall rating: 9 out of 10
Simple, easy set-up.  E-mail technical support has been responsive and polite... even when the problem I thought I had was really brain fade on my part.

However, I understand the complaint about their billing department.  Their communications are simply unacceptable. First, my application to be an affiliate was never responeded to (that was months ago, after I filled out pages of info.)

Their automated notice about my credit card having expired (I pay annually and it was six months before I needed to renew) was rudely written. When I followed it up with a personal e-mail, the "human" response was worse.  Happily, when it came time to renew that was a REAL person on the phone that spoke with me and calmed me down!

The Billing Department is such a stupid place to loose customers, isn't it?



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