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You are responding to the following review:
|Technically Flawless, but ... - Review by
submitted on July 14, 2003|
|Customer's web site: www.Ozdachs.biz|
|Length of time hosted by this company: 1 year - 3 years|
|Date when last hosted by this company (as of July 14, 2003): Current customer|
|Plan used: Gold|
|Customer service rating: 10 out of 10|
|Technical quality rating: 10 out of 10|
|Cost rating: 10 out of 10|
|Overall rating: 9 out of 10|
|Simple, easy set-up. E-mail technical support has been responsive and polite... even when the problem I thought I had was really brain fade on my part.|
However, I understand the complaint about their billing department. Their communications are simply unacceptable. First, my application to be an affiliate was never responeded to (that was months ago, after I filled out pages of info.)
Their automated notice about my credit card having expired (I pay annually and it was six months before I needed to renew) was rudely written. When I followed it up with a personal e-mail, the "human" response was worse. Happily, when it came time to renew that was a REAL person on the phone that spoke with me and calmed me down!
The Billing Department is such a stupid place to loose customers, isn't it?
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