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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Outstanding! - Review by Maureen submitted on April 29, 2002
Customer's web site: www.maureenbothe.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of April 29, 2002): Current customer
Plan used: Gold, Platinum
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
WI is a fantastic host. I've been with them since early 2000 and since I am a high maintenance user, I've been in contact with their customer support quite a lot. Each time I've contacted them they have returned my email extremely fast and are super courteous. They have the patience of a saint! I can be annoying, and I've alwso asked for little changes on my accounts a lot -- like I hosted one domain with them, then added one, then added one, then upgraded one, etc. Right now I just have one domain with them but if I could afford more domains right now they'd all be on WI. I can't tell you how quick their email support is -- it's wonderful. They're there and respond even on Sundays! They also are reachable by phone, though when you do talk to them on the phone they sometimes advise you to send an email. No worries though because they seem to respond to emails within an hour or two. Their service is up 99 percent of the time and I think their control panel is very straightforward and easy to use. I love WI because they treat me like a real person and they never get snotty or annoyed even when I ask "stupid" questions about scripts and cgi and paths and all that. I've never had a problem with their billing, either. I'd recommend WI to anyone looking for a host. It's almost unreal to find this level of support and service.



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