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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Excellent - Review by Faery Babe submitted on February 24, 2003
Customer's web site: www.faery-magic.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of February 24, 2003): Current customer
Plan used: E-commerce Pro Plan 1
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
I have now been with WestHost.com for almost a year. IMO Their service and support is second to none. Every enquiry I have ever made over the last year has been returned to me with a full and considered response and in a timely manner. When I wanted to upgrade my Miva Shopping Cart, nothing was too much trouble and they helped me and held my hand through the whole process. If you want to set up an online shop cheaply this really is the way to go.. Miva comes with their e-commerce plans and is easy to use.. On top of that all upgrades are free! (normally costing hundreds of $US) Also, every request ie for MySQL, extra email accounts, upgrades, queries, questions have all been answered in the exact time frame promised with highly satisfactory results. My only little teensy whinge is when they 'upgraded' my plan I noticed that I did gain space, yes, but I did lost bandwidth - just a little thing but I would have liked to have been asked, it did sound good at first when we were emailed about it, but losing bandwidth scared me, however I haven't gone over so I suppose it's okay.
At first I was nervous joining a US hosting company as I am in Australia but it hasn't made a stitch of difference to anything at all, so wherever you are in the world you can join WestHost with confidence. I have also NEVER noticed my site down in the whole time I have been with them and I also have an independent thingy which checks my site for down time, you know what I mean? It's separate to WestHost and they report consistently 99.99% up time for my domain, so what do I have to complain about? Nothing really :)
- FB

 

 

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