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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Terrible Customer Service - Review by
Paula K. submitted on April 10, 2003 |
| Customer's web site: www.anchoragearma.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of April 10, 2003): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: N/A |
| Cost rating: 1 out of 10 |
| Overall rating: 2 out of 10 |
Our organization lost its webmaster, and its logon and passwords along with her. Numerous letters later, we still have no access to our website. I cannot believe the terrible service offered by XO, who continues to invoice us even though they will not help up access our pages. A very sad experience, to say the least.
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