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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Reliable but sales annoying sales tactics and bad tech support - Review by
submitted on May 24, 2002 |
| Customer's web site: www.webartz.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of May 24, 2002): Current customer |
| Plan used: Reseller |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 5 out of 10 |
I've had about 2 dozen domains hosted with 9NetAvenue/XO via a reseller account for 4 years or so now. The hosting has been reliable though I have had some mysterious email outages that no-one has been able to track down.
Aside from this, their sales people are pretty "economical with the truth". I was told that the storage space allocations excluded server log files but now the vast majority of my space is taken up with logs that I can't prune. Tech support is also less than excellent - it took them about 4 months to get SSL set up on one of my accounts a couple of years ago and I had one occasion where a mistake in their billing dept caused all my domains to be shut down without any warning.
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