Yahoo! GeoCities - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


no support - Review by Michael Wardle submitted on September 1, 2002
Customer's web site:
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of September 1, 2002): Current customer
Plan used: GeoCities Pro
Customer service rating: 1 out of 10
Technical quality rating: 4 out of 10
Cost rating: N/A
Overall rating: 3 out of 10
I transferred hosting of my domain name to Yahoo GeoCities as part of a Yahoo GeoCities Pro service over a week ago.  The introductory materials stated my service would be active within 48 hours, but I'm still waiting over 120 hours later.

Attempting to contact customer service about this matter has resulted in several template responses.  I responded to each fully, provided the requested information, and I did everything asked of me.  So far none of their support staff has even come close to activating my service or solving this problem.

Until then, my mail address doesn't work, and trying to browse my Web site shows a GeoCities error page, so I'm currently left with nothing.

Browsing the backup URL (a long GeoCities address) shows that the service is very slow, and automatically adds extra tags to the bottom of each page which breaks their standards compliance.

If you ever have problems (and you will), their customer service proves highly inadequate.

The services they provide at first seem to be good value, but given the service doesn't work, any perceived value is moot.




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