Yahoo! GeoCities - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


No customer service - Review by Anonymous submitted on April 10, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of April 10, 2003): Less than 3 months ago
Plan used: GeoCities Plus
Customer service rating: 1 out of 10
Technical quality rating: 5 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
Our soccer association's website had been hosted by yahoo/geocities for several years without too many problems. Our domain name was registered with someone else.  Suddenly beginning in January 2003, our website could not be accessed through our domain name any longer. We have no idea what happened. I tried for 3 months to obtain customer service to no avail.  I sent countless e-mails and never once received a response. After much searching I found a phone number for Yahoo that was not toll free.  I was on hold for 45 minutes before anyone came on the line. I explained the problem and the woman said it would be taken care of within 24 hours and she said that one of their "engineers" needed to fix something. The problem was not taken care of even after a month went by. This occurred during our spring soccer registration period and no one could access our website.  Finally we dropped our service with yahoo/geocities in desparation and now have a new host - IPowerWeb.  We have not experienced any problems with the new host. Customer service has been very good. I am now waiting to see if Yahoo/Geocities will cease billing our credit card for old website after I cancelled it. 



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