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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| No Customer Support or Refunds - Review by
submitted on April 30, 2003 |
| Customer's web site: www.PsychologicalTesting.com |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of April 30, 2003): Current customer |
| Plan used: GeoCities Plus |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 2 out of 10 |
Incredibly bad customer support. They respond to e-mails after weeks or months, if at all. My website was inaccessible for a month; when I ask for a refund of my $8.95 (hardly compensation for the loss), they refused, and e-mailed back a copy of their customer agreement: customers waive any expressed or implied warranty. In order words, they can charge your credit card and do not have to provide a usable service!
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