Yahoo! GeoCities - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


No Customer Support or Refunds - Review by submitted on April 30, 2003
Customer's web site:
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of April 30, 2003): Current customer
Plan used: GeoCities Plus
Customer service rating: 1 out of 10
Technical quality rating: 5 out of 10
Cost rating: 3 out of 10
Overall rating: 2 out of 10
Incredibly bad customer support.  They respond to e-mails after weeks or months, if at all.  My website was inaccessible for a month; when I ask for a refund of my $8.95 (hardly compensation for the loss), they refused, and e-mailed back a copy of their customer agreement: customers waive any expressed or implied warranty.  In order words, they can charge your credit card and do not have to provide a usable service!



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